Freelancer profile translated to English.

Description

Business Administration graduate with over 2 years of experience in administrative coordination, operations, and customer service in international environments: Chile, New Zealand, Germany, and Spain.

I help companies and professionals keep their operations organized and running smoothly: document management, supplier coordination, budget tracking, and client communication.

I have worked in sectors such as port logistics, hospitality, and retail, which gives me a practical understanding of how administrative management works in demanding and fast-paced environments.

Bilingual Spanish/English, accustomed to working with multicultural teams and adapting quickly to new tools and processes.

Languages

Spanish
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

San Sebastián (up to 20km)

The George Hotel,
Reception / Administrative Support
August 2023 - March 2024 (7 months)
Christchurch, New Zealand
Comprehensive management of the reservation system in a 4-star hotel environment, ensuring personalized and quality service. Operational coordination of services and agile incident resolution to ensure customer satisfaction. Work in a 100% international environment, using English continuously in daily management. Recording, updating, and verifying data in internal systems.
Customer service Operations coordination Incident resolution Reservation management Administrative management
Ultraport Angamos,
Project Management Assistant
March 2022 - March 2023 (1 year)
Chile
Simultaneous management of up to 3 projects in parallel, ensuring tracking and control of deadlines and resources. Led the digitization of the machinery checklist system, from paper to tablets, coordinating with external suppliers, management, and Finance and HR departments to assess the impact; the project was successfully implemented. Preparation of management reports and executive summaries for management to support decision-making. Coordination of activities between multidisciplinary teams and management of technical and administrative documentation.
Cencosud,
Customer Service Assistant (Administrative Support)
October 2021 - February 2022 (4 months)
Chile
Management and maintenance of corporate client databases, ensuring data quality and accuracy. Resolution of complaints and incidents with high customer service standards, ensuring satisfaction and loyalty. Coordination with different departments for efficient resolution of billing, adjustments, and refund cases. Support in administrative and operational tasks of the department.