About May
I believe that the key to growth in a company is the strength of the customer service, and Albert Einstein once said, "Strive not to be a success, but rather to be of value." My name is May, and I have been a customer support representative for over 5years, satisfying every single customer by expressing the company's values and, in return, bringing 100% growth as an ROI to the company.
✨ Customer Service since 2018
⚙️ Expert Zendesk, WHMCS, Hubspot, Salesforce, Intercom & Notion
My services;
✅Managed end-to-end customer relationships, ensuring timely and effective responses to all requests.
✅Oversaw onboarding processes and comprehensive account management to enhance client satisfaction.
✅Driving continuous improvements in product quality, customer experience, and overall satisfaction.
✅Implemented essential tools, including CRM systems and optimized operational processes.
✅Increased Customer retention rate
The tools I have worked with;
Zendesk, WMCS, Notion, Google Workspace, Slack
My Successful Projects;
→ Hostnownow Limited: Resolved an average of 75 customer complaints and requests via chats, calls, and tickets daily, and recommended actions and processes to help improve their experience.
→Park Hotel Villago: manage incoming calls, emails, and online bookings for clients efficiently, record daily transactions, and clients' data for effective communication.
→ PettySave Microfinance Bank: provided support for the development and maintenance of financial models (e.g., forecasting revenue, budgeting, investment valuation), Compilation of information from databases, and financial accounts.
Why work with me?
✅ Customer satisfaction priority
🎯 +6 years of experience in customer support
📈 Startup & large group expertise
Contact me to discuss your Customer Service project, guaranteed response within an hour.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Park Hotel VillagoReceptionist / Customer SupportJuly 2025 - October 2025 (3 months)Italy○ Oversee the onboarding of new customers into the hotel for a comfortable stay.○ I managed incoming calls, emails, and online booking for clients efficiently○ I handled client inquiries, provided product and service information, and resolved basic customer issues○ I schedule appointments and meetings, coordinate board activities, and maintain proper records to track the company's goals.○ I record daily transactions such as invoices, receipts, and payments○ I did basic bookkeeping tasks, including data entry, petty cash management, and expense tracking.
- Hostnownow LimitedCustomer Success InternOctober 2018 - March 2019 (5 months)Nigeria○ Resolved an average of 75 customer complaints and requests via chats, calls, and tickets daily, andrecommended actions and processes to help improve their experience.○ Maintained an average of 3 minutes First Response Time (FRT) on all chats engaged.○ Monitored customer experience with products and services and initiated product updates that directlyimpacted Customer Retention Rate (CRR) by 17.5%○ Instituted a formidable relationship between customers and the company, utilizing every opportunity toengage a customer. This contributed to the increase of the company's Net Promoter Score (NPS) from 35to 45 within 3 months.○ Updated and promoted company FAQs based on interactions with customers, which increased the self service resolve rate by about 10% monthly and reduced the number of client complaints by the samevalue.○ Developed a system schedule for automated renewal reminder emails delivered to clients, resulting inon-time renewals and a 12% increase in Monthly Recurring Revenue (MRR).
- PettySave Microfinance BankFinance / Financial Analyst InternJune 2018 - October 2018 (4 months)Nigeria○ Evaluating risk and return, using statistical techniques with up to 60% accuracy.○ Provide support for the development and maintenance of financial models (e.g., forecasting revenue,budgeting, investment valuation).○ Compilation of information from databases, and financial accounts.○ Create reports and presentations for management and senior analysts.○ Visualize trends using Excel charts, Power BI, or Tableau.○ Use optimization strategies for cost minimization or portfolio management.
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Education
- Masters of ScienceSilesian University of TechnologyMasters of Science
- Masters of ScienceUniversity of L'AquilaMasters of Science