About Max
Dutch
Native or bilingual
English
Fluent
Experience
- My Own Company/ E-Commerce ManagerE-COMMERCEJanuary 2025 - Today (1 year and 5 months)Built and manage multiple Shopify e-commerce stores from concept to launch, fully remotely Responsible for online sales strategy, product pages, and conversion optimisation Daily customer service via email: enquiries, complaints, returns, and chargeback resolution Process online payments and manage order fulfilment workflows Make data-driven decisions on budget, inventory, and performance — carrying full financial responsibility Experienced with async, self-directed work across multiple time zones
- KLMBaggage HandlerFebruary 2024 - March 2026 (2 years and 1 month)Operated in a high-pressure, time-critical environment with strict safety protocols Collaborated in diverse teams with clear communication and procedural discipline Responsible for accurate and efficient baggage handling across international flights
- several restaurantsHospitality StaffJanuary 2019 - January 2024 (5 years)Zandvoort, NetherlandsCustomer-facing service in busy hospitality environments Managed high-volume, stressful peak periods with flexibility and professionalism Strong focus on teamwork, quality of service, and adaptability
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Education
- DiplomaWim Gertenbach College2021Diploma
- HAVOSancta Maria2021HAVO