Freelancer profile translated to English.

Description

With over 10 years of experience in IT and multimedia, I specialize in computer repair, IT troubleshooting, and multimedia technical support. I also assist users through personalized training, adapted to their needs and skill level.

With strong listening and analytical skills, I advise my clients to identify the most suitable solutions for their technological needs. Thanks to my mastery of complex fault diagnosis, I can intervene effectively on all types of multimedia equipment.

Organized, patient, and adaptable, I thrive in varied environments and enjoy taking on new technical challenges. My goal is to provide reliable, fast, and educational assistance to enable everyone to make the most of their digital tools.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Marseille (up to 50km)

Ville de Marseille - Resah IT
On Malt
Mobile Phone Technician
January 2025 - August 2025 (7 months)
Marseille, France
• Manage mobile phone contracts and lines:
• Update operator databases, billing, and ticketing
Technical management:
• Manage equipment pre-enrollment
• Manage operator consoles
• Manage specific plans
• Manage MDM (Mobile Device Management) profiles
• Follow procedures for preparing, renewing, or replacing equipment (smartphones, tablets, GSM
Project Management Telephony Contract Writing Diagnosis Installation
Ville de Marseille - Resah IT
On Malt
Mobile Phone Technician
October 2024 - August 2025 (10 months)
Marseille, France
• Manage mobile phone contracts and lines:
• Update operator databases, billing, and ticketing
Technical management:
• Manage equipment pre-enrollment
• Manage operator consoles
• Manage specific plans
• Manage MDM (Mobile Device Management) profiles
• Follow procedures for preparing, renewing, or replacing equipment (smartphones, tablets, GSM
Computer Hardware Installation Maintenance and Repair Internal Communication Ticket Management
orditel.net Service
IT Technician / Computer Science
July 2016 - Today (9 years and 11 months)
Marseille, France
Trainer and IT technician. Perform IT troubleshooting for businesses and individuals. Install various computer and multimedia systems for companies such as dental practices, banks, schools, and more. Establish an appropriate approach and build good customer relationships. Install printers and various peripherals. Monitor hardware evolution and repair faulty parts. Propose better equipment for clients. Configure Wi-Fi routers or internet systems with network deployment. Perform fault diagnostics.
Troubleshooting Customer Service Consulting Communication