Freelancer profile translated to English.

Description

With over 15 years of project management experience within French CAC 40 multinational companies such as BOUYGUES, SANOFI, IPSEN, and ENGIE, as an IT Project Director, I am looking for new challenges.

An engineering graduate from the Ecole Polytechnique de Marseille in 2011, I am also an independent consultant and an Advance Senior PMO, specializing in project management. From creating applications to specific business software, from implementing ERPs to coordinating adoption programs, I have successfully led a complex migration program for collaboration tools and communication infrastructure for over 7,000 users in an English-speaking international context. Currently a service manager at ENGIE IT and a transverse project manager, I am responsible for the operational monitoring of the Microsoft 365 tenant, hosting more than 100,000 employees.

I have excellent command of English, both spoken and written, and I am recognized for my communication skills, my ability to manage stress, and my effective leadership in complex environments.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational
German
Basic

Workplace preferences

Can work on-site

Paris (up to 50km), Nice (up to 50km), Marseille (up to 50km)

PIERRE FABRE SA
🎯 Project Manager - Transverse
PHARMACEUTICALS INDUSTRY
January 2025 - Today (1 year and 5 months)
Toulouse, France
📌 Leading a strategic project in Dermato-Cosmetics internationally

Currently at Pierre Fabre Laboratories, I am leading an ambitious project to optimize the go-to-market process for cosmetic products and food supplements outside the EU.

✔ Objective: Develop a unified solution for creating regulatory files, meeting international requirements.
✔ Challenges: Coordination between multiple departments (Regulatory R&D, IT, Operations, International Business Units) to ensure a smooth and compliant market launch.

💼 Current Contributions:

- Overall project leadership, from the pre-scoping phase to production launch (ongoing).
- Management of critical regulatory data migration.
- Close collaboration with multidisciplinary teams to ensure project success.

Expected Outcome: Implementation of an innovative solution enhancing international competitiveness and process efficiency.
Project Scoping Migration
Groupama
Project Director - Workstation Deployment
BANKING AND INSURANCE
April 2024 - Today (2 years and 2 months)
Puteaux, France
Responsibilities:

- Strategic leadership of the deployment project for a new Modern Management Workstation for Regional Banks, involving the management of a significant budget and the coordination of multidisciplinary teams.
- Gathering specific user needs and coordinating with technical partners to prepare Workstations.
- Scoping and managing complex projects (schedules, budgets, resources) with monitoring of internal and external stakeholders.
- Developing and validating technical and financial proposals tailored to local needs.
- Managing security, network, and architecture issues, with a strong focus on infrastructure convergence and rationalization.
- Collaborating with business managers to align project objectives with operational needs.
- Organizing change support workshops with impact assessment, including communication plans, training, and user support.
- Establishing project governance, leading operational committees, regular reporting, and decision validation in Management Committees.
- Ensuring the reliability of the Workstation installation procedure and their management via Intune.

Technical Environment:

- Microsoft 365
- SCCM/Intune
- ServiceNow
- IVANTI VPN

Key Skills:

- Proactive risk management and mastery of complex technical issues related to workstations and organizational transformation.
- Excellent proactive communication and constructive stakeholder management (internal clients, technical teams, management).
- High autonomy, rigor, and adaptability to users and IT teams spread across multiple sites in France.
- Leadership, complex problem-solving, and negotiation.
Cross-functional Team Leadership Workstation Project Management Autonomy Organization and Rigor Microsoft Intune ServiceNow
Engie IT SA
Advance Senior PMO & Service Delivery Manager
ENERGY AND UTILITIES
December 2021 - December 2023 (2 years)
Courbevoie, France
Advance Senior PMO: Management of a portfolio of transverse projects:

- Global migration project manager:
- Preparation of the global migration plan
- Development of the financial proposal for Support to Business Units
- Organization of migration waves and Kick-off
- Responsibility and monitoring of the migration's successful execution (rollback if necessary)

Deployment of an internal tool for online email archiving:
- Participation/leading workshops to gather requirements
- Adaptation of the tool according to the BU's context
- Implementation of an operational procedure manual (MODOP) for the tool and a communication plan
- Execution and monitoring of the deployment in project mode for the various participating BUs

- Management of an adoption team for Microsoft 365 collaboration and communication tools:
- Implementing a targeted support plan for group entities
- Delivering adoption content based on specific use cases
- Leading an adoption community of leaders, champions, and technical experts

Service Delivery Manager:
- Responsible for the proper maintenance of the Microsoft 365 service line for a scope of 150,000 users
- Monitoring the lifecycle of incidents and requests from level SN3 to SN5 (Microsoft)
- Responsible for drafting and/or reviewing and/or validating all resolution procedures / operational procedures for O365 incidents / requests (from level SN1 to SN4)
- Opening Microsoft Cases and participating in weekly MS Case Reviews with the Microsoft incident manager
- Responsible for the Front-End page (Service Now) for Microsoft 365 for user requests/incidents (writing specs, page organization, article selection)
- Creating incidents/requests via GLPI
- Participation in Spec for new GLPI categories
- Responsible for presenting/training group tools to local IT departments of new entities
- Community Manager via dedicated Yammer communities for MS365 IT interruptions
- Direct assistance/resolution of P1 incidents/requests from entities or VIPs
- Responsible for SLA request credits from Microsoft (creation, monitoring, compensation)
- Monitoring of MS365 incidents and requests handled by different support levels via a PowerBi dashboard
- Responsible for and leading Steering Committees (COPIL) with group entities on the Microsoft 365 side
- Technological monitoring and creation of communications about O365 updates / O365 changes via Yammer and Newsletter
- Organization of Evergreen sessions with Microsoft (definition of scope, type of committees)
- Reporting alerts during security breaches and proposing solutions
Project Management Team Management PMO Change Management Innovation Microsoft Office Office 365 Administration Service Delivery Manager Microsoft Teams Change Management Strategy Microsoft SharePoint ServiceNow Technological Monitoring GLPI M365 IT Support Change Support Microsoft OneDrive