Freelancer profile translated to English.

Description

Data Analyst specialized in operational performance, with 3 years of experience in energy, insurance, and travel. Expert in data visualization, process automation, and CRM management. I help business teams gain productivity, reliability, and autonomy through the creation of tools and data-driven process analysis using agile methodology.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

April International,
Automation & CRM Solution Analyst B2B & B2C
BANKING AND INSURANCE
December 2024 - November 2025 (11 months)
Paris, France
• • Automation of insurance certificate and invoice sending to clients, resulting in a 20% boost in team productivity.
• • Implementation of a new invoicing process, enabling the sending of insurance contract demographics, ensuring a 60% reduction in errors.
• • Facilitation of workshops for requirements gathering and functional specifications.
• • Segmentation of B2B client databases and management of CRM campaigns for invoicing.
• • Design of B2B/B2C performance indicators, providing better visibility on management quality.
• • Development and deployment of Qlik & Salesforce dashboards enabling real-time CRM monitoring and adherence to management commitments. A total of 5 dashboards deployed.
• • Production of global multi-year CRM analyses and planning of evolutions across the group's various business areas in relation to Case Management.
• • Training and onboarding of teams on new processes and tools, increasing their autonomy in managing their activities. Reducing support tickets by 20%.
Salesforce Project Management Process Optimization VBA Programming Qlik
TotalEnergies,
Data Analyst CRM & Customer Performance
RAW MATERIALS INDUSTRY
September 2022 - September 2024 (2 years)
Paris, France
• • Deployment of the CRM solution (Salesforce) in TotalEnergies subsidiaries worldwide: over 80% of subsidiaries deployed.
• • Creation and deployment of strategic dashboards (Power BI, Excel, Salesforce, API) to monitor subsidiaries' operational performance and measure solution adoption.
• • Implementation of an advanced VBA project tracking tool enabling quality control of over 500 database lines.
• • Production of a barometer study on TotalEnergies' budget lines to identify which most influences brand awareness.
• • Comparative analysis of the last 3 CSS studies to identify customer improvement levers.
• • Production of global, geographical area, and subsidiary analyses of KPIs to measure CRM solution adoption and evaluate subsidiary performance for B2B activities.
• • Facilitation of business needs assessment workshops and writing of functional specifications to effectively plan CRM function evolutions.
• • Training of teams on the use of data visualization tools and other management procedures to strengthen their autonomy.
• • Management of an international CRM community of 600 users, through information monitoring on customer centricity topics.
Salesforce VBA Programming Training Facilitation Project Management Microsoft Power BI
Worldia,
B2B & B2C Claims Management Officer
March 2022 - July 2022 (4 months)
Paris, France
• • Collection and qualification of B2C customer complaints on Hubspot.
• • Management of 1,200+ complaints, clarification of incidents, and coordination with B2B service providers.
• • Initiation and follow-up of reimbursements for services not provided by the company's service providers to clients.
• • Production of weekly reports on customer complaint processing to track activity progress.