Freelancer profile translated to English.

Description

Are you leading a growing startup and operations are becoming a key challenge?

I step in as a Fractional COO to structure your organization and secure your scaling, by integrating artificial intelligence tools for greater agility and precision.

With hands-on expertise in operations management, I support leaders facing growth challenges: organizational complexity, lack of processes, or difficulty in performance management. My approach combines operational pragmatism and technological innovation to transform your challenges into concrete solutions.

My key interventions:

- Operations Structuring: Scalable organization and processes, optimized by intelligent tools.

- Performance Management: Dynamic dashboards and AI-accelerated analysis for informed decisions.

- Cost and Margin Optimization: Rapid identification of savings levers through data analysis.

- Continuous Improvement: Automated processes measured in real-time for maximum efficiency.

- Team Coordination: Collaborative and automated solutions to streamline communication between product, sales, and operations.

- Scaling: Anticipating needs and supporting growth with predictive tools.

Why work with me?

- Dual expertise: Operational experience + AI tool mastery to boost your performance.

- Pragmatic approach: No jargon, but concrete results tailored to your challenges.

- Evolving support: I continuously train myself to integrate the best innovations into your projects.

Available for one-off missions or multi-month support.

Let's transform your operational challenges into growth opportunities together!

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 10km), Lyon (up to 10km), Marseille (up to 50km)

Hiflow
Chief Operations Officer (COO)
LOGISTICS AND SUPPLY CHAIN
February 2023 - September 2025 (2 years and 7 months)
Paris, France
Scope

Responsible for operational activities to ensure sustained growth and a high level of quality, in line with the company's B2B and B2C strategy (vehicle transport by convoy and truck).

Responsible for the following departments: Logistics (delivers our transport services), Partners (recruitment and training of drivers), Support (ensures customer & driver after-sales service), and CSM (customer relationship management).

Objectives &
Performance

Main areas: Operational deployment of strategy, Team management and support,
Optimization of tools and processes, Guarantee and management of service quality/customer satisfaction, Structuring and absorption of growth.

Track record: 150K trips completed/year, key account satisfaction (Stellantis, BNP, Société Générale, etc.), NPS 30 in Q1 2025, Quality indicator +2%, Compliance with our SLAs, Team engagement 4.5/5, successful deployments on high-impact cross-functional projects.

Management

Member of the Executive Committee, active participation in defining Hiflow's short and long-term strategy and vision. Construction of the annual budget and P&L management (OPEX = €2.7M). Management of a team of 35 people (junior to experienced profiles) with 4 direct reports (Team Leaders). Numerous recruitments carried out.
Excellence opérationnelle change-and-transformation-management corporate-strategy Gestion de projet Lean management
NESTOR (Espaces de restauration d'entreprise 2.0)
Chief Operations Officer (COO)
AGRICULTURE
October 2021 - December 2022 (1 year and 2 months)
Paris, France
Scope

Management, coordination, and continuous improvement of the entire operational flow for our two B2B offerings:
Counters (hot meal counters, connected refrigerators for cold chain).
Responsible for the following departments: Expansion (development of production sites/points of sale), Purchasing/Procurement/Inventory, Production (kitchens & hubs), Delivery, Customer Support/Success, Quality, Food R&D.

Objectives &
Performance

3 main areas: Standardization of operational activity - Implementation of a data-centric organization - Increase in overall OPS department performance.

Track record: Implementation of a Purchasing strategy, negotiation and purchase of a fleet of 20 connected refrigerators (CAPEX = €400K), 20% reduction in logistics costs, opening of 3 cities nationally, +33% increase in customer satisfaction, +35% performance in Quality/Hygiene audits, etc.

Management

Member of the Executive Committee with interdepartmental strategic decision-making. Management and continuous training (Lean) of a team of 30 people. All types of profiles (versatile team members, juniors, graduates from top business schools with 5+ years of experience). Autonomous recruitment.
Gestion des opérations Supply Chain Management Gestion de comptes Customer Success Management Service client
Innovorder
Head of Supply Chain & Deployment
RESTAURANTS AND FOOD SERVICE
October 2019 - October 2021 (2 years)
Paris, France
Missions &
Responsibilities

Supply Chain Manager: purchasing, procurement, inventory, hardware cost reduction.
Delivery Manager (7 people): project management, client deployment, support.
CSM Team Manager (5 people): CRM, QBR, NPS, upsell, churn reduction.
Side project: Training and practical application of Lean Management.