Freelancer profile translated to English.

Description

With 9 years of experience in customer relations, I began my career as a tele-advisor, before taking on increasing responsibilities by becoming a supervisor, then a customer relations manager. This evolution has allowed me to develop expertise in both inbound and outbound call management and team management, particularly in supervising appointment setters.

Over the years, I have designed and implemented call scripts adapted to commercial objectives and trained my teams to excel in their field. Today, my ambition is to leverage this experience to offer my expertise and support companies in optimizing their customer relations.

Languages

French
Native or bilingual
English
Basic
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Conversens
Customer Relations Manager
ENERGY AND UTILITIES
July 2024 - June 2025 (11 months)
Saint-Herblain, France
Management of outbound call campaigns in B2B. Freelance team management. Creation of call scripts.
Tête-à-Tête
Supervisor
BANKING AND INSURANCE
March 2021 - June 2024 (3 years and 3 months)
Nantes, France
Supervision of appointment setter teams, for mutual insurance companies, in transport, etc... Management of a customer service department for a major heat pump brand.
Services Industriels de Genève
Customer Advisor
ENERGY AND UTILITIES
January 2017 - September 2019 (2 years and 8 months)
Genève, Switzerland
Major player in the distribution of electricity, gas, and water in the canton of Geneva. Management of inbound and outbound calls in the billing department. Back-office management.