Maxime B.

I support companies in customer loyalty, retention, and portfolio development through Customer Success strategies focused on product adoption, business value, and sustainable growth.

I have over 4 years of experience with SMB and Mid-Market client portfolios in B2B SaaS and e-commerce environments.

Retail Media (Unlimitail — JV Carrefour x Publicis, collaboration with international agencies including OMD) · E-commerce & Shopify (The OZ) · Transport & Mobility (CorsicaLinea)

Client portfolio management and long-term relationships

Onboarding and adoption of digital solutions (Shopify, retail media platforms)

Analysis of client needs and business challenges

Management of retention and churn reduction

QBR, business reviews, strategic recommendations

Management of renewals and identification of upsell opportunities

Customer Success action plans and structuring of internal processes

Tracking customer satisfaction (NPS)

B2B user support and escalation management

Accustomed to managing a portfolio of accounts in parallel (up to 50 simultaneous accounts), I work in close collaboration with the Sales, Product, and Operations teams. Autonomous and proactive, I bring an analytical, results-oriented approach based on identifying friction points and making data-driven decisions. I also have a strong appetite for structuring internal processes, having managed two CS tooling projects (Wrike, Monday.com) in parallel with my client responsibilities.

Gorgias · Wrike · Monday.com · Shopify · Office Suite · Excel

Intervention possible as Customer Success lead or as occasional team support.

📍 Based in Paris or remote if needed

💬 Available to discuss your projects and client challenges