Freelancer profile translated to English.
Back to original languageAbout Maxime
With four years of in-depth experience on Shopify within a certified Shopify Plus partner agency, I have honed my skills and developed expertise in e-commerce, particularly in the ready-to-wear sector.
My background includes client success management and technical support for brands such as Gerard Darel, Des Petits Hauts, and Cyrillus, with a portfolio extending to about twenty ready-to-wear, perfumery, or jewelry brands.
My commitment focuses on personalized guidance and dedicated support to ensure the success of your online store. My expertise also extends to integrating new services and migrations, ensuring a smooth and optimal transition for your business.
If you are looking to optimize your store and achieve concrete results, do not hesitate to contact me. I am ready to discuss how I can contribute to the evolution of your business!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- THE OZCustomer Success ManagerE-COMMERCEAugust 2022 - Today (3 years and 10 months)Paris, FranceAccount Management: Primary point of contact for assigned clients, building lasting relationships. Understanding each client's specific needs and offering tailored solutions.Bug Resolution and RUN Management: Collaborating with internal teams to resolve technical issues or specific client requests.Consulting and Training: Providing expert advice on e-commerce best practices, online store design, conversion optimization, SEO, and other aspects of online commerce.Training clients on the effective use of Shopify features.Monitoring and Analysis: Monitoring client performance, analyzing key metrics, and identifying opportunities for improvement. Preparing regular reports for clients, highlighting achieved results and recommendations for optimizing their online store.
- THE OZCustomer Relations OfficerNovember 2020 - August 2022 (1 year and 9 months)Paris, France
- IndépendantPhotographerDecember 2021 - March 2023 (1 year and 3 months)Bd Périphérique, Paris, France
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Education
- Master of Strategic StudiesRennes School of Business2023Executive Master of Strategic & Digital Marketing, Marketing
- Bachelor's degree, Digital MarketingEFREI Paris2020Bachelor's degree, Marketing digital