Maxime Belhis

Responsible for operational structuring and customer support management, I implemented the technical architecture of the department before managing its daily operations and leading a team of 6 people.

Process Engineering and Automation (n8n & Make)

- Exclusive design and maintenance of all automation workflows via n8n and Make for the support, finance, and administrative departments.

- Automation of business processes: management of overdue payments, data synchronization, and bulk actions on customer accounts.

- Advanced Intercom administration: workflow configuration, Fin AI deployment (guidelines and optimization), and creation of response chatbots.

- Development of internal tools for bulk management and systematic case traceability (ticketing).

Financial Steering and Critical Operations Management

- Sole authorized referent for sensitive transactions: execution of reimbursements, management of final settlements, and validation of quotes/invoices.

- Supervision of 5 distinct payment services: technical integration, flow monitoring, and production of daily analytical reports.

- Accounting reliability: mapping of unassigned transactions and multi-platform financial reconciliation.

- Support for general accounting in tracking payroll and optimizing financial flows.

Management, Training, and Coordination

- Team integration and training (6 employees): skills transfer on operational processes and communication tools.

- Daily activity supervision: creation of schedules, task allocation, and service quality control.

- Structuring internal communication via Slack for real-time reporting and complex case management.

- Cross-functional coordination: interface between support and functional departments to align technical tools with business needs.

I create and deploy automation and AI solutions for French SMEs that want to save time on their repetitive tasks.

Specifically, I help:

→ Tradespeople and service providers to automate their quotes, invoices, and customer reminders

→ Small and medium-sized businesses to set up simple CRMs that don't require an IT team

→ Sales teams to structure their prospecting (lead generation, follow-up, automated summaries)

→ Admin teams to eliminate time-consuming copy-pasting

My approach: no overly complex systems, no imposed SaaS, tailor-made solutions that your team can actually use daily. And a free audit before any commitment, so we can focus on what's concrete.

Tools we use depending on the case: n8n, Make, Python, AI (OpenAI, Claude), databases, API integrations.

If you're struggling with a process that wastes your time every day, we can probably find a solution.

📩 [email protected]

Ensuring smooth payment operations for online merchants, particularly in the fintech sector. Expertise in real-time transaction monitoring, troubleshooting deposit and withdrawal issues, and optimizing payment flows to enhance both merchant efficiency and customer satisfaction.

Extensive experience working with high-profile merchants, assisting with fund processing, fraud detection, and regulatory compliance in a fast-paced fintech environment. Analyzing payment trends and resolving complex financial queries contributed to improving the overall trust and reliability of Trustly’s services in the online payment industry.

✔ Handling real-time payment escalations to ensure seamless deposits & withdrawals.

✔ Fraud prevention & risk management, ensuring compliance with industry regulations.

✔ Data analysis to optimize payment flow efficiency for merchants.

✔ Collaboration with internal teams (risk, compliance, and technical support) to resolve issues quickly.

✔ Providing high-quality merchant support, enhancing operational success.