Freelancer profile translated to English.
Back to original languageAbout Maxence
Are you looking for a reliable, proactive, and experienced person to manage customer relations on your e-commerce site?
I offer professional remote customer service management, in French or English.
👨💼 Who am I?
Customer advisor at Thomann, a leader in online musical instrument sales. I have over 3 years of experience in digital customer relations, call centers, and e-commerce (Thomann, Orange Pro, Hubside).
I am comfortable assisting customers, solving problems, proposing personalized solutions... always with empathy and efficiency.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Valence (up to 50km)
Experience
- ThomannE-COMMERCE CUSTOMER ADVISORFebruary 2025 - Today (1 year and 4 months)Bourg-lès-Valence, FranceProvide technical assistance and product recommendationsDeliver high-quality customer service on digital platformsExplain complex product features in simple and accessible language
- Hubside Romans-sur-IsèreCALL CENTER SALES REPRESENTATIVENovember 2023 - April 2024 (5 months)Romans-sur-Isère, FranceAdvise clients on tailored solutions and servicesAchieve performance goals through persuasive communication
- Orange Pro ValenceB2B CALL CENTER SALES REPRESENTATIVEAugust 2021 - July 2023 (1 year and 11 months)Valence, FranceHandle customer requests with professionalism and clarityPromote digital services and support customer onboarding
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Education
- BTS IN NEGOTIATION AND DIGITAL CUSTOMER RELATIONS (NDRC)CCI Valence2023BTS IN NEGOTIATION AND DIGITAL CUSTOMER RELATIONS (NDRC)
- SPORTS SCIENCE (STAPS)Valence2021SPORTS SCIENCE (STAPS)