Freelancer profile translated to English.
Back to original languageAbout Maxence
With 5 years of experience as a multichannel customer advisor, I offer remote customer support services to help businesses provide a smooth and professional experience for their clients.
I worked daily on managing requests via phone, email, and chat, ensuring clear, effective, and solution-oriented communication. My goal is to represent your company with seriousness, empathy, and professionalism, while guaranteeing prompt and high-quality handling of customer inquiries.
Comfortable with digital tools and remote work, I easily adapt to your internal procedures and communication tone. My interpersonal skills, listening ability, and rigor allow me to manage a high volume of requests while maintaining a high level of customer satisfaction.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- AquitelCustomer Relations AdvisorTELECOMMUNICATIONSFebruary 2019 - January 2024 (4 years and 11 months)Poitiers, FranceThe bulk of my experience as a customer advisor. During my time in this role, I responded to customer requests by phone and chat on various topics to ensure good brand representation and a high satisfaction rate.To achieve this, I had to understand the service sold and the psychology of different customer profiles in order to meet their needs and anticipate their questions.This chapter ended because I wanted to move on to new projects. I had set a new goal for myself. But, I haven't lost sight of my desire to make a living from my writing! And I consider this professional experience a valuable foundation that helped me understand how to sell, make others sell, and represent a product!
- Armatis-LCCustomer Relations AdvisorTELECOMMUNICATIONSFebruary 2018 - November 2018 (9 months)Poitiers, FranceManaging customer relations by phone and email as a service provider, for various clients. This first fixed-term contract experience allowed me to train in the profession in addition to my university studies and to establish my initial professional network within the company.
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Education
- University Diploma in Technology in Marketing TechniquesIUT of La Rochelle2018Cette formation universitaire constitue les bases de mes connaissances du monde de la vente. C'est le point de départ de tout, pour moi.