Freelancer profile translated to English.
Back to original languageAbout Maxence
Are you wasting time on repetitive tasks? Is your Jira unmanageable? Your Confluence a graveyard of pages? Your data scattered in unfindable files?
I transform these frictions into fluid processes.
With over 8 years of experience in complex IT environments, I am ITIL certified and an Atlassian expert (Jira Software, Jira Service Management Data Center & Cloud, Confluence).
I work in 5 complementary areas:
→ **No-code Automation**: Make, n8n, Zapier (connect your tools, eliminate manual data entry)
→ **Atlassian / ITSM**: Jira Software, JSM, Confluence configuration · ITIL structuring · audit and optimization of existing instances
→ **Dashboards & Reporting**: Advanced Excel, Power BI (manage your business at a glance)
→ **Technical Documentation**: procedures, user guides, internal wikis
100% remote · Available evenings and weekends · Fast delivery · Zero unnecessary jargon
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- ThalesITSM Software Solutions ManagerOctober 2022 - Today (3 years and 9 months)Lambersart, France→ ITSM Solutions ManagementSelection, deployment, and governance of ITService Management tools (Jira Service Management,ServiceNow…) in a large group and multi-site environment.→ ITIL Process StructuringModeling and implementation of Incident,Request, Change, Problem, and Configuration(CMDB) processes according to ITIL v4 frameworksand market standards.→ Change Management & AdoptionSupport for IT and business teams, training ofkey users, writing of operational documentationand procedures.→ Integration & AutomationConnecting ITSM tools with existing ecosystems(Active Directory, supervision, monitoring tools,ERP) via APIs and no-code connectors(Make, n8n, Zapier).→ Management & ReportingDefinition of SLAs/OLAs, implementation ofperformance dashboards (Power BI, Excel),monitoring of service quality KPIs.
- ThalesOperations Tools EngineerSeptember 2017 - October 2022 (5 years and 1 month)Lille, France→ Application IntegrationConnecting business tools with each other(CRM, ERP, ITSM, HR, Accounting…) via APIs,webhooks, and no-code connectors.Data flows automatically, without human intervention.→ Solution Deployment & ConfigurationComplete software configuration according toyour real business processes: Atlassian (Jira,JSM, Confluence), project management tools,collaborative platforms, and ITSM.→ Workflow AutomationWorkflow design to connect your applicationsand eliminate low-value repetitive tasks.→ Support & DocumentationWriting integration specifications, technicaldocumentation of implemented workflows,user guides, and maintenance procedures.→ Audit & Optimization of Existing SystemsMapping of current integrations, identificationof breaking points and redundancies,prioritized optimization plan.
- Consort NTInformation Support TechnicianApril 2017 - September 2017 (5 months)Croix, FranceContractor at Oney Bank, responsible for responding to support requests from employees and users of the company's products and services.Categorize requests and incidents.Analyze payment incidents.Resolve incidents and requests.Create procedures.Lead information sessions.
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Education
- Engineering degreeIMT Lille Douai2020Diplôme d'ingénieur
- University Diploma of TechnologyIUT A Lille 12017DUT
Certifications
- ITIL 4: Monitor, Support & FulfillPeople Cert2025
- ITIL 4: Create, Deliver and SupportPeople Cert2025