Freelancer profile translated to English.
Back to original languageAbout Mawa
Professional bringing diverse experience in customer service, team management, and project coordination. Proven experience in customer satisfaction and employee management. Particular attention paid to staff training as a key element for continuous service improvement and team spirit strengthening.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- ARMONIAHuman Resources ManagerOctober 2021 - May 2024 (2 years and 8 months)Human Resources Manager - Planning Department Manager - Armonia - Phone Régie - Paris - 2021 / 2024Management of the planning department (8 planning coordinators) - Recruitment - On-call management - Reporting - Client follow-up - Sales (preparation of presentations) - Management of staff deployed on-site - Referent for other departments
- Armonia/ Phone RégieHR ManagerJuly 2016 - April 2021 (4 years and 9 months)Paris, FranceHR Manager Phone Régie Paris - 2016 / 2021Management and supervision of around one hundred employees deployed on client sites - Administrative follow-up of a portfolio of 30/35 clients - Daily management of relations with host and hostess teams (various inquiries, HR advice and support, legal monitoring)Human Resources: drafting employment contracts and addenda, entering variable payroll elements, managing staff schedules - Administrative follow-up: client invoicing, updating training records - Recruitment (validation interviews) - Training liaison
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