About Mavi
English
Native or bilingual
Spanish
Native or bilingual
Experience
- Qventus (Remote)IT Support EngineerHEALTH AND WELLNESSMay 2024 - Today (2 years and 3 months)Madrid, SpainManaged IAM protocols across Okta and G-Suite, increasing security compliance by 50%.Reduced onboarding latency by 35% through re-engineering the technical lifecycle.Maintained 200+ devices via JAMF Pro, decreasing provisioning errors by 40%.Managed to automate 30% of manual tasks done by IT Support
- Capaciteam for PersonioAtlassian Administrator - ConsultantMarch 2025 - October 2025 (7 months)Madrid, Spain• ● Administered Jira/Confluence for 250+ users, architecting custom workflows and permissions.• ● Integrated 5+ third-party tools while maintaining instance integrity and security.
- ASAPP IncIT Service Desk AnalystMay 2022 - May 2024 (2 years)• ● Provided Tier 2-3 support for 500+ users across JAMF, Okta, and Intune.• ● Authored 150+ knowledge base articles, significantly increasing team resolution speed.
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Education
- B.S.Winona State UniversityB.S.
- Jamf Certified AssociateJamf Certified Associate