MNAbout Maureen
I’m a versatile and results-driven freelancer with over 8 years of professional experience across multiple service areas, including Customer Service & Support, Administrative Assistance, Strategic Operations, Content & Technical Writing, Transcription, Client Relationship Management, Data Entry, and Virtual Assistance.
Throughout my career, I’ve worked with diverse clients and organizations, delivering exceptional value through clear communication, organizational precision, and reliable execution. My background enables me to adapt seamlessly to different roles while consistently maintaining high standards of professionalism, efficiency, and confidentiality.
I pride myself on being a multitasking asset, capable of managing both technical and administrative tasks with accuracy and speed. Whether it's creating compelling content, managing customer relations, handling sensitive data, or streamlining backend support, I bring reliability, experience, and strategic insight to every project.
If you're looking for a freelancer who is experienced, efficient, and truly an advantage to your team, let's work together.
English
Native or bilingual
Igbo
Native or bilingual
French
Conversational
Spanish
Conversational
Remote only
Primarily works remotely
Experience
- Salt RecruitmentData entry Specialist and Customer SupportTECHAugust 2024 - May 2025 (9 months)London, United Kingdom
- Enter, update, and maintain data in databases or CRM systems
- Verify accuracy of data before inputting and correcting errors
- Handle customer inquiries via email, chat, or phone
- Provide timely and professional responses to customer issues
- Maintain customer records and document interactions
- Assist in troubleshooting and resolving customer complaints
- Collaborate with internal teams to escalate complex issues
- Perform basic administrative support tasks as needed
- FuzuTechnical writing and English to igbo language transcriptionHUMAN RESOURCESApril 2025 - July 2025 (3 months)Nairobi, Kenya
- Write clear and structured educational materials, guides, or manuals
- Research academic topics and create curriculum-based content
- Simplify complex concepts into reader-friendly formats
- Transcribe audio/video content from English to Igbo
- Translate written content from English to accurate Igbo equivalents
- Proofread and edit documents for accuracy and consistency
- Ensure culturally appropriate and context-relevant translations
- Collaborate with educators or subject matter experts
- Blink Tech NigAdministrative and Strategic SupportTECHJanuary 2023 - May 2024 (1 year and 4 months)Abuja, Nigeria
- Manage schedules, calendars, and meetings
- Organize files, documents, and internal records
- Draft emails, reports, and correspondence
- Conduct research and compile strategic reports
- Assist in planning and executing business strategies
- Analyze data to support decision-making
- Coordinate with departments to ensure workflow efficiency
- Track KPIs and project progress
- Prepare presentations and strategic briefs
- Provide virtual support to executives
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Education
- Bachelor of science in EducationNnamdi Azikiwe University Awka2021I hold a Bachelor of Science in Education (B.Sc. Ed.) with a specialization in Education Management and Policy. This program equipped me with indepth knowledge of educational leadership, policy formulation, school administration, and curriculum planning. I gained practical experience in managing educational systems, implementing policies, and enhancing learning outcomes through effective organizational strategies. My academic background has shaped me into a structured, analytical, and solution driven professional capable of thriving in both educational and administrative environments.