Maud V.

Passionate about optimization and the implementation of efficiency solutions, I have placed the customer at the heart of my projects.

My goal? To reduce your incoming flows (emails, calls, social media messages you receive) and qualify them better to allow you to focus your efforts on interactions that truly require your intervention.

Change management and transition management through the implementation of the actions below are at the core of my expertise:

The implementation of a help center, internal processes, a contact form, a reliable and interactive ticketing tool among your employees, a telecommunications tool that allows for call qualification, or the definition and monitoring of key KPIs are all levers we can use.

From understanding your needs to implementing tools, including recommending them, configuring them, and training your teams, I am available to help you reorganize your incoming flows to better know your customers and thus provide them with the right answers, in the best way.