Freelancer profile translated to English.
Back to original languageAbout Maud
🔍 About me
Ex-BNP Paribas and ESCP
+18 years of experience in organizational transformation and strategic project management, mainly in financial and banking services.
Dual functional and operational expertise, with a common thread: change management and customer experience optimization.
Graduate of ESCP Business School (Executive Master, Mention Très Bien).
My approach combines field diagnosis, program management, and change management, with constant attention to team adoption and engagement.
Organizational transformation | change management | project management | governance | process optimization | project management | impact analysis | risk management | finance | banking | insurance | reskilling | CSR | design thinking | KPI | OKR | IT Department | process | Agile@Scale | IT processes | diagnosis | customer experience | governance | tooling | Facilitation | ECOVADIS | Genesys Cloud | Digital Transformation | Strategy | Interim Manager | reskilling | skill | digital
French
Native or bilingual
English
Conversational
Can work on-site
Levallois-Perret (up to 20km), Paris (up to 20km), Clichy (up to 10km), Asnières-sur-Seine (up to 10km), Puteaux (up to 10km)
Experience
- EryoneFounder & Organizational Transformation ConsultantCONSULTING AND AUDITSSeptember 2025 - Today (9 months)Levallois-Perret, France🔸Conduct project, organizational, or team diagnosticsto identify bottlenecks, areas for improvement, and action priorities.🔸Support organizational transformation(Strategic Plan, PSE, voluntary departure plan), optimize customer journeys, and manage change projects for companies.🔸Deploy new digital toolsand optimize processes focused on customer and employee experience.🔸Manage changeand engage stakeholders.🔸Foster adoptionand satisfaction through collaborative approaches.
- ESCPEngie Impact ProjectCONSULTING AND AUDITSMarch 2024 - June 2024 (3 months)Paris, FranceProject carried out as part of my Executive Specialized Master at ESCP Business School, in partnership with Cegos France:🔸 Experimenting with nudges to encourage sustainable practices.🔸 Practical application to waste management.🔸 Designing incentive strategies without constraints.🔸 Awareness-raising through simple approaches adapted to work environments.
- BNP Paribas PFOperational Project Management Office - Transformation DepartmentBANKING AND INSURANCEJanuary 2022 - January 2025 (3 years)Levallois-Perret, France🔸Management of the Impulse 20-25 program:✔️ Build & deployment of omnichannel Genesys Cloud solution (2,500 users, €12M): IT/MOA/business coordination, sponsor steering committee & CSE, ambassador network. → improved customer response times, centralized channels, optimized costs for the Cetelem subsidiary.✔️ Diagnosis of the Agile@Scale program: interviews & corrective actions. → Program relaunched and better IT/business collaboration.✔️ Energy Transition Program: scoping, Cetelem / EFFY partnership, HR, legal & compliance management → Green financing aligned with the Paris Agreement, contribution to BNP Paribas' CSR / ESG results.🔸Internal audit & PMO mentoring, La Fabrik certification (top of class).Key skills:Agile project management · Risk management · Strategic communication · Change management · Program management · Sustainable development · Planning and budgeting · Transverse leadership
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Education
- Executive Master Specialized | Management of large change projects & Organizational TransformationESCP Business School Paris2025Mention Très Bien RNCP 39396 - Niveau 7 📚 Sujet de thèse : Le reskilling au cœur de la transformation organisationnelle 🔸 Transformation 🔸 Management de projet 🔸 Conduite du changement 🔸 Stratégie 🔸 Négociaton
- FinanceESCP2025Maîtriser les concepts clés de la gestion financière des entreprises.
Certifications
- Operational PMO for BNP Paribas Group's Strategic ProgramsLa Fabrik I BNP Paribas2023
- Circular Economy FrescoLa Fresque de l'Economie Circulaire2024