Freelancer profile translated to English.
Back to original languageAbout Maud
B2B & B2C Customer Relations Manager | Customer Service & E-commerce Specialist
🏆 Account manager and key account support for 5 years
🏆 B2B and B2C Account Manager (textiles and decor)
Why work with me?
Passionate about customer relations and e-commerce, I have been supporting companies for over5 yearsin managing their customer service and developing their commercial relationships, in both **B2B and B2C**.
Whether it's to optimize your customer experience or provide tailored support, I bring an approach that is both human, rigorous, and results-oriented.
👇🏼My skills👇🏼
CUSTOMER RELATIONS
My role involves customer integration, improving customer satisfaction, and loyalty. I have extensive knowledge in B2B and B2C customer service.
🔹Product catalog & e-commerce content
✅Catalog update(add, modify, delete)
✅ **Creation of complete product sheets**: descriptions, visuals, variations
✅SEO optimizationof sheets to improve referencing
✅Publicationof new collections and creation of visual pages (lookbooks)
🔹Customer relations & support
✅Customer onboarding(tools, back-office, features)
✅Customer follow-up(feedback, requests, tickets)
✅Loyalty & upsell(additional sales, personalized service)
✅Management of quotes, invoices, and refunds
✅Dispute resolutionand support throughout the customer journey
✅ **Multichannel communication**: email, phone, chat
Tailored support, whether you are a growing startup, an e-commerce brand, or a B2B player, with a single objective: a smooth, human, and high-performing customer relationship.
🙋♀️ Available as a freelancer for one-off or recurring missions. Let's work together to make every customer interaction an opportunity 🚀
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Bindi AtelierB2B Partnership Development Consultant at BindiE-COMMERCENovember 2024 - Today (1 year and 9 months)
B2B Partnership Development Consultant at Bindi
As a consultant for Bindi, I am responsible for the development and management of strategic B2B partnerships. My role is to strengthen our collaboration ecosystem with partner companies.Bindi is a brand. Bindi Atelier creates bohemian-chic printed accessories for the whole family, using the artisanal Blockprint technique to produce exclusive hand-printed patterns in India.The company is committed to producing in a reasoned and responsible manner, respecting the human and environmental constraints related to craftsmanship.#My main responsibilities:*Identification of strategic opportunities:Market analysis and identification of companies complementary to our offer to develop synergies.*Prospecting and closing:Implementation of an effective prospecting strategy, organization of meetings with decision-makers, and negotiation of partnership agreements.*Partner relationship management:Supporting partners in integrating our solutions and monitoring performance to ensure fruitful collaborations.*Development of joint strategies:Co-construction of action plans with our partners to maximize the impact of collaborations. - Atelier des jumellesMarketing and Sales Manager, Customer Service, Co-Manager of the CompanyE-COMMERCENovember 2021 - Today (4 years and 9 months)Nantes, FranceL'atelier des jumelles, manufacturers of artisanal candles and home fragrance. Everything is handmade with love in our workshop in Nantes!My responsibilities at L'ateliers des jumelles:👉Writing blog posts and SEO optimization👉Social media management👉Implementation of impactful advertising on our social media👉Newsletter writing👉Marketplace management with product layout and online posting👉Referencing (SEO, SEA) on Wordpress site👉Creation of internal and external communication materials👉Implementation of emailing campaigns👉Relationship with our B2C customers👉Organization of trade shows (wedding fair, zen and organic fair...)👉Company accounting👉Supplier research👉Product range selection👉Graphic designer (creation of labels, flyers, business cards, logo)
- MonpetitpinCommunity Manager andHEALTH AND WELLNESSAugust 2021 - June 2023 (1 year and 10 months)Nantes, France👉Writing blog posts and SEO optimization👉Social media management👉Implementation of impactful advertising on our social media👉Newsletter writing👉Marketplace management with product layout and online posting👉Referencing (SEO, SEA) on Wordpress site👉Creation of internal and external communication materials👉Implementation of emailing campaigns👉Relationship with our B2C customers👉Organization of trade shows (wedding fair, zen and organic fair...)👉Company accounting👉Supplier research👉Product range selection👉Graphic designer (creation of labels, flyers, business cards, logo)
Reviews
Thierry
PERSPECTIVES
Reviewed on 4/16/2024
Excellent collaboration with Maud. Very professional, attentive, and the work was completed on time.
Recommendations
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Education
- MSc International Business ManagementUniversity of Huddersfield2018MSC International Business Management
- License International ManagementENC2017License International Management
Skill set (42)
Categories
- Other