Maud Majersdorf

Event organization and management: Planning and coordination of internal and external events, respecting allocated budgets, which punctuated the school year (Integration weekends, seminars, trips abroad, after-work events, Open Days, graduation ceremonies, trade shows). Digital content creation: Development of content for social media (Instagram, TikTok, LinkedIn), management of an editorial calendar, and use of Meta Ads to increase visibility. Professional presentations: Design of PowerPoint presentations for meetings, facilitating the communication of key ideas. Rebranding: Participation in the redesign of the brand identity, contributing to a repositioning. Creation and sending of newsletters/emailing campaigns: Weekly and monthly drafting and distribution of newsletters and email campaigns, improving communication and information tracking for students, speakers, and collaborators. Development of communication materials: Student brochures and presentation of the different programs offered by the school.

Development of a ticketing tool: Design and implementation of a ticket management system via Zendesk, improving customer service efficiency. Agent training: Development and delivery of training sessions for customer service agents, creating clear processes for resolving various issues encountered. Improvement of the customer journey: Implementation of innovative solutions to optimize the customer experience. Weekly reporting: Analysis and presentation of customer service performance using Excel, enabling informed decision-making through precise indicator tracking. Participation in press days: Collaboration on communication strategy during media events such as Press Relations. Co-facilitation of steering committees: Active involvement in steering committees (COPIL), fostering exchange between teams and follow-up. Community management: Management of social media interactions related to customer service issues, enhancing responsiveness.