Freelancer profile translated to English.
Back to original languageAbout Maud
🥇 I help companies of all sizes deploy their digital strategy and improve customer experience to achieve their goals and perform better.
What I offer:
đź“Ť Diagnosis of your digital and omnichannel ecosystem, your customer experience, and your internal processes,
đź“Ť Architecture of transformation strategies aligned with your growth and performance objectives
đź“Ť Optimization of your internal processes and customer experience across all touchpoints
đź“Ť Strategic support towards achieving your transformation and business objectives
I have supported for 12 years over 15 prestigious national and international brands: Groupama, HSBC, Louis Vuitton, LVMH, L'Oréal, Air France, HP Europe, IPSEN, Canal+ international
🚀 Let's get in touch to discuss, I offer you a free first 20-minute chat to share your ambitions and goals! 🚀
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km)
Experience
- LOUIS VUITTONDigital & Client Development Project ManagerLUXURY GOODSDecember 2022 - Today (3 years and 6 months)Paris, France
- Proposal of recommendations based on needs analysis, trends, user feedback, and data
- Coordination and communication, guidelines, change management, and project deployment with worldwide regions
- Transverse team management and communication of progress to key stakeholders at various levels
- Identification of pain points in the customer journey and implementation of omnichannel solutions (salesperson app)
- LOUIS VUITTONOperations ManagerLUXURY GOODSMay 2019 - November 2022 (3 years and 6 months)Paris, France
- Analysis (audit) and recommendations at the strategic and organizational level to improve the value proposition and department efficiency based on qualitative and quantitative information
- Implementation of dashboards and data to track overall and financial performance
- Continuous improvement and feedback from our internal clients, cost optimization
- Management of 15 people and 5 suppliers
- Activity monitoring to ensure the best quality of deliveries at standard level
- Transverse project management with various teams: design, purchasing, legal, marketing, IT, communication
- Go Beyond StudioSenior Digital Transformation ConsultantE-COMMERCENovember 2015 - April 2019 (3 years and 5 months)Paris, FranceWithin the Webhelp group, Go Beyond Studio is an agency specializing in mobile UX, which develops mobile and digital strategies. Main clients: HP Europe, L'Oréal Roger&Gallet, Air France, Canal+ international, IPSEN laboratories ✨ Missions:
- Project management from brief to delivery and international deployment
- Project and team management of 7 people
- Design of digital solutions to improve product adoption and relevance in a customer-centric approach
- Client monitoring via Sellsy and profitability tracking ▶✨ Project types: data, rebranding, client areas, content management, loyalty, gamification
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Education
- Master in Management (MBA)ESSEC Business School2023
- Master of Project ManagementUniversité Paris 1 Panthéon-Sorbonne2012Master 2 (M2), Project management