Maud H.

🎯 Customer Success & B2B Commercial, with a sense of connection and results.

I build fluid, human, and effective customer experiences, from the first meeting to loyalty. I help teams sell better, follow up better, support better. And I do it with method, but never without humor.

💡 My knack is connecting the dots: aligning commercial discourse with tools, customer follow-up with field reality, process with... people. I love transforming "we never had time to deal with it" into "it's finally sorted, and it looks good too."

What I do very well:

• Structuring the customer journey: onboarding, follow-ups, templates, support

• Creating messages that entice (and convert)

• Organizing clear, targeted, and human prospecting (CRM, LinkedIn, follow-ups)

• Working hand-in-hand with product, training, HR, or educational teams

✍️ And I have a soft spot (admitted) for press releases. Writing a press release, for me, is a bit like perfecting a sauce: timing, balance, and a touch of zest!

📚 I come from the digital world, I co-built a platform (Edtech) used by thousands of users: learners, companies, and training centers. My daily life is punctuated by change management, both in the private and public sectors.

✅ My values: clarity, kindness, reliability. And a taste for things done well (and written well).

What I can bring you:

🔹 Structure your Customer Success without losing your voice

🔹 Launch or revamp your B2B prospecting with clarity

🔹 Create your templates, messages, guides, emails... with a real sense of pedagogy

🔹 Write your press releases to give your highlights the recognition they deserve