Freelancer profile translated to English.

Description

Do you have a surge in customer complaints to handle, an overflowing sales back office, or need a reliable person to take over your customer service during a busy period?

This is exactly what I do: I step in quickly, without endless onboarding, to take charge of your customer relations and bring order back to your processes.

20 years of experience in customer relations in varied environments (real estate, industrial carpentry, hospitality).

I have managed a team of 7 people, handled disputes under pressure, and supported clients in decisions with high emotional stakes.

What sets me apart: I also mentor women undergoing career changes as part of my coaching activities. I know how to listen, understand a difficult situation, and help move forward, a skill I also use in managing demanding clients.

What I can handle for you:

- Process and resolve after-sales service cases: complaints, disputes, follow-up to solution

- Take over or organize your customer follow-ups

- Manage your email inbox or customer service phone line

- Track your sales files from quote to delivery

- Act as a liaison between your sales, technical, and logistics teams

What my clients appreciate: I get straight to the point quickly, I adapt to existing tools without a steep learning curve, and I bring a genuine customer-centric culture, not just ticket management.

Available for short or medium-term assignments, fully remote. Daily rate: €300/day.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Frossay Immobilier
Sales Assistant
REAL ESTATE
January 2021 - January 2025 (4 years)
Full back-office: mandates, preliminary sales agreements, notary follow-up, follow-ups. Interface between clients, sales representatives, and partners, with coordination transferable remotely.
Administrative and Commercial Management Sales Assistant Customer Relations Social Media Physical and Phone Reception
Groupe Maugin
Head of After-Sales Service / Customer Relations Manager / Switchboard Operator
CIVIL ENGINEERING
January 2011 - January 2017 (6 years)
Progression through 3 positions in 6.5 years — 1 year switchboard operator, 3.5 years customer relations manager, 2 years head of after-sales service.
After-Sales Service (SAV) Sales Assistant Social Media Customer Relations Conflict Management
Puissantes & Libres
Founder & Coach
January 2025 - Today (1 year and 7 months)
Support for women changing careers: listening, qualification, follow-up. Autonomous management of a complete digital activity: CRM, content, administration. 2022. Freelance. Sales of products via social media, order management, and personalized customer follow-up.