Maude M.

As an Administrative Assistant and Contract Manager within the CFA department at ESIEA, I managed the entire lifecycle of apprenticeship files, demonstrating solid expertise in contractual and financial management, which is directly transferable to an Independent Administrative Assistant role. My main task involved the rigorous administrative preparation and monitoring of apprenticeship and professionalization contracts (a significant volume of files), requiring verification of regulatory compliance (labor law, collective agreements) and effective coordination between apprentices, partner companies, and OPCOs (Skills Operators). I was responsible for securing the school's cash flow through precise establishment and monitoring of dual invoicing, managing direct invoicing to companies for the remaining balance on one hand, and complex invoicing to OPCOs on the other, demanding mastery of coverage terms and specific deadlines for each funding body. To ensure the financial health of the department, I proactively managed overdue payment follow-ups, implementing an amicable recovery procedure (phone and written) that reduced the Average Payment Period (APP). This experience gave me complete autonomy in managing critical files, the ability to juggle regulatory constraints, and mastery of the complete B2B cycle (from contract to collection), skills that are the foundation of any high-quality administrative assistance service.

As an Administrative Assistant at BERLITZ, I held a central position ensuring the operational fluidity and financial stability of the training center. My main mission was to orchestrate the operational and administrative coordination of all activities. I was responsible for the preparation and monitoring of course schedules – a critical task requiring strategic allocation of pedagogical and logistical resources (rooms, trainers) based on the requirements of corporate clients and the individual constraints of learners. In parallel with this logistical coordination, I managed the complete financial cycle: this included establishing invoicing for B2B and B2C clients, as well as verifying and processing supplier invoices (trainer remuneration and various orders). A crucial part of my role was the rigorous monitoring of payments and orders, where I applied protocols to ensure prompt recovery and sound cash management. Beyond these management tasks, I was the primary point of contact for all internal and external correspondence, tactfully and professionally managing a constant flow of emails, phone calls, and face-to-face interactions. I mediated between client expectations and trainer operational constraints, ensuring clear communication, effective problem-solving, and maintaining the institution's positive brand image. This experience allowed me to develop exceptional versatility, mastery of administrative management tools, and great autonomy in simultaneously handling financial and logistical issues, skills directly valuable in an independent administrative assistance role.

Organization and Rigor: Keen sense of organization for planning and detailed control.

Management: Ability to supervise, train, and motivate a team.

Attention to Detail: An infallible eye for cleanliness and finishes.

Interpersonal Skills and Diplomacy: Ability to manage customer complaints and team conflicts with tact and composure.

Discretion: A paramount quality in the hotel industry.

Versatility: Ability to participate in operational tasks when needed or during peak periods.