Freelancer profile translated to English.

Description

Consultant CRM | Salesforce

I support companies in choosing, implementing, and optimizing their CRM

My Background and Experience

With dual expertise inweb developmentand **CRM project management**, I analyze existing systems, facilitate business workshops, and guide companies towards the most suitable solution.

For the past 3 years, I have specialized inSalesforce**, where I act as both a **Business Analystand an **integrator**.

🎓 **Education**: Bachelor's Degree in Economics-Management-Law & Master's Degree in Information Systems

👨‍💻 Freelance Developer

5 years as a freelance WordPress developer → project management, digitalization, training

📊 **Salesforce & CRM**: With 3 years of experience as a Salesforce Business Analyst, I have deepened my expertise in the market-leading CRM solution. Today, I leverage this expertise to help companies optimize their customer relationship management.

What I Offer:

- Digital Strategy

Information system audit
Scoping workshops and requirements gathering
Assistance in choosing your CRM (Salesforce, Hubspot, Pipedrive, Zoho...)
Project management and steering

- Salesforce Integration

Salesforce Administration & Configuration (objects, reports/dashboards, access management, data migration, debugging)
Business process automation (flows)
Release Management (VS Code, Git, Azure Devops)
Advanced customization and debugging

- Salesforce Training & Support

Technical and functional documentation
User and administrator training
Support and skill development for teams

Salesforce Certifications:

🔹 Salesforce Associate

🔹 Salesforce Administrator

🔹 Omnistudio Developer

🔹 Omnistudio Consultant

Let's discuss your project: whether you are in the planning phase or already equipped, I will help you get the most out of your CRM.

Industry field of expertise

Languages

Spanish
Conversational
English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km), Valence (up to 50km), Marseille (up to 50km), Paris (up to 50km)

Akkodis
Salesforce Business Analyst
CONSULTING AND AUDITS
September 2022 - July 2024 (1 year and 10 months)
Lyon, France
**Clients**:

- SEB Group
- EM Lyon TMA

**Missions**:
Salesforce Administrator.
Requirements gathering
User Story writing
Release Management
Reports / Dashboards
Flows
Data Management
Debugging
Documentation writing
**Certifications**:

- Salesforce Administrator
- Omnistudio Consultant
- Omnistudio Developer
- Associate
Salesforce Workshop Facilitation Salesforce Administrator Business Analyst
Monsieur W
Freelance Web Developer
SOFTWARE PUBLISHING
November 2017 - September 2022 (4 years and 10 months)
Lyon, France
WordPress website creation
Online store
Search Engine Optimization

Web development and WordPress training facilitation

**Clients**:

Hill Golf Center
Blacksheep Van
Madivin
L'explorateur du Goût
Heliolite
Evaflo
Fiderias
Wordpress E-commerce WooCommerce Web Development Web Integration
ENEDIS (Ex ERDF)
Web Developer and Project Manager
SOFTWARE PUBLISHING
March 2015 - March 2017 (2 years and 1 month)
Lyon, France
Development of 2 intranet sites:
- Document exchange platform for the electrical connection business. Forum development.
- Financial tracking and maintenance records for the electrical grid.

Development of other web applications to improve work productivity (SMS sending in case of crisis, platform providing application links...)
web development PHP HTML CSS SQL