Matthieu Shikiya

Premium customer relationship specialist with dual expertise in luxury retail and digital marketing, I support brands in managing and retaining their clientele.

With several years spent at Gucci and Bottega Veneta, I have mastered the codes of high-end service, the art of clienteling, and the use of CRM tools to offer a tailor-made customer experience, both in-store and remotely.

Trilingual (French, Spanish, English), I am comfortable with international and diverse clientele. My digital sensibility also allows me to contribute to improving customer performance through targeted campaigns and KPI analysis.

💡 Are you looking for a freelancer to strengthen your customer service, streamline your communication with your clients, or optimize your CRM strategy? I am available to discuss how we can build a customer experience worthy of your ambitions together.