Freelancer profile translated to English.

Description

With 11 years of experience in customer relations, I support companies in managing, optimizing, and improving the customer experience.

Specializing in inbound call management, customer loyalty, and conflict resolution, I offer my expertise to companies wishing to strengthen their customer relationships and improve their satisfaction.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Webhelp
Customer Advisor
April 2014 - March 2022 (7 years and 10 months)
Compiègne, France
Inbound calls for general inquiries, mobile services, and complaints.

Processing and follow-up of complex complaints.

Assistance and coaching.
ilek
Customer Advisor
March 2022 - Today (4 years and 3 months)
Compiègne, France
Inbound calls for general inquiries, mobile services, and complaints.

Processing complaints via email and chat.