Matthieu Planche

- Replacements

Replacement service to ensure the continuity of your hotel operations in case of absence of the manager or your staff, to ensure impeccable and qualified service.

The replacement service will cover:

Opening, closing & on-call duty of the establishment

Breakfast: setup, service, cleaning, and ordering

Floors: Preparation of work sheets, control of common areas, cleaned rooms, and arrivals

Reception: Check-in, Check-out, payments, and payment control

Reservations: Answering calls and processing emails.

Security: Ensuring the safety of the establishment and its clients.

R.M: Optimizing sales through Yield Management.

Quality: Ensuring customer satisfaction during their stays and at the end of their stays (E-reputation).

- Personalized advice

Starting a new life, a new adventure can sometimes be a source of anxiety.

I will be by your side to help you approach your new hotelier functions.

I intervene at all stages of your project:

Taking over the hotel

Continuous training

Assistance with recruitment and launch of the establishment

Writing your customer reception standards

Implementing your operational standards

Positioning assistance

Analysis assistance

- Revenue optimization

Revenue manager by profession, trained at Accor, I am here to help you optimize the management of your hotel with my tailor-made tools. Maximize your revenue and reduce your costs while ensuring increased efficiency for your establishment.

Revenue maximization

Cost minimization

Efficient tools

Expertise of a true R.M

After 20 years of experience in the Accor group, in Front & Back-Office, Revenue Manager, and Operations Director roles, across 4 sites, in France and abroad, I wished to create and undertake.

I thus put my skills and know-how at your disposal for your operations.

Passionate about customer reception and satisfaction, I offer you a punctual operational replacement or transition solution, or R.M expertise through concrete tools adapted to your needs.

Adaptability, rigor, professionalism, versatility, availability, punctuality, and a smile are the adjectives that best describe my work.

Languages read, spoken, and written:

French, English, Italian, Portuguese, Spanish

I am also trained on hotel PMS: FOLS (Accor), OPERA (Accor & Louvre Hotels) & LEAN (B&B Hotels)

Looking forward to discussing your needs and establishing a trusting collaboration.