Matthieu Lebreton

Global Operational Management:

Complete supervision of after-sales service, spare parts, and installation, maintenance, and repair operations, ensuring optimal operational performance while placing customer satisfaction at the heart of the team's objectives.

Optimization and Digitalization:

Implementation of customized modern digital tools, including CRM solutions and dashboards, to streamline processes, improve decision-making, and strengthen internal communication and customer relationships.

Sustainable Commercial Strategy:

Development and deployment of an innovative service sales strategy, contributing to the performance of a profit center of over 10 million euros, based on an approach focused on efficiency and innovation.

Leadership and Network:

Management of multidisciplinary teams and development of a strong network of service providers and partners nationally and internationally, thereby fostering operational performance and continuous growth.

Efficiency and Compliance:

Continuous improvement of manufacturing processes and services to ensure their compliance, optimize organization, and enhance operational efficiency.

Cross-functional Innovation:

Deployment of innovative solutions and new processes across all departments, supported by continuous improvement tools and visual management, to boost competitiveness and organizational agility.

QHSE and After-Sales Service Management:

Comprehensive supervision of the QHSE system and after-sales service, with technological and regulatory monitoring (ISO 9001, 14001, 26000, PEFC...) and rigorous compliance control across all processes, aiming to continuously improve quality, safety, and environmental indicators, while placing customer satisfaction at the core of objectives.

Implementation and analysis of quality, production, scrap, and process indicators. Auditor (AFAQ, CSTB, LNE) for NF product and system audits. Process optimization (SMED, Kaizen, 5S) and integration of new technologies. Development of operating procedures, manuals, and training. Organization and personnel management.

Methods - Improvements 1998 - 2001