Freelancer profile translated to English.
Back to original languageAbout Matthieu
Freelance Administrative Assistant & Customer Support, I assist VSEs and e-merchants in the daily management of their customer relations and administrative organization.
I mainly intervene on:
• Customer email management and follow-up
• Processing of after-sales service requests
• E-commerce customer relations
• Formatting and tracking of quotes and invoices
• Organization and structuring of administrative tasks
My goal: to free up your time while ensuring reliable, responsive, and structured follow-up.
Available remotely 1 to 2 days per week.
Possibility to start with a test day to validate the collaboration before setting up regular support.
French
Native or bilingual
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- Auto-entrepreneurFreelance Administrative AssistantJanuary 2026 - Today (5 months)Remote administrative and customer support for freelancers and small businesses.Processing emails, tracking customer requests, quotes and invoices, administrative organization and data entry.Remote work, rigor, respect for deadlines and confidentiality.
- entreprise/commerceVersatile Employee - Customer RelationsMay 2023 - April 2025 (1 year and 11 months)Reception and customer relations, handling requests, organizing daily tasks, adhering to procedures and deadlines.Autonomous and team work, priority management and service-oriented.
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Education
- Self-taught - organization and office toolsPersonal learning2026Apprentissage autonome des outils bureautiques, organisation administrative et gestion de tâches à distance.