Freelancer profile translated to English.
Back to original languageAbout Matthieu
I support companies in designing memorable user experiences by eliminating uncertainty at every step.
My decisions are based not on intuition or internal preferences, but on observable and measurable facts.
User research, UX, UI, design ops:
I structure, design, and optimize experiences that are as defensible as they are performant.
Every interface has a reason for being.
Every choice is argued.
Every result is measured.
Because good design is not discussed. It is demonstrated.
To achieve this, I have specialized in usage tracking, user experience measurement, A/B testing, user testing, and user research in addition to my UX and UI design skills.
I am therefore able to support you from the expression of your needs to the optimization of your digital solution.
English
Fluent
French
Native or bilingual
Can work on-site
Lyon (up to 50km), Clermont-Ferrand (up to 10km)
Experience
- EDFDesign Ops, User Satisfaction Measurement, and AnalyticsENERGY AND UTILITIESMay 2023 - April 2026 (2 years and 11 months)Lyon, FranceContext and challenges:In this mission, several major challenges were addressed:- Deploying user experience measurement surveys on products not inclined to collect feedback- Rethinking the measurement method (UEQ + verbatim) and associated tools- Structuring and documenting a consistent approach for all UX teams- Implementing usable and independent usage tracking for product teamsApproach and contribution:1. Acculturation & PedagogyI conducted continuous training and education for UX designers, product teams, and stakeholders (management, program steering) to:- Highlight the value of user surveys- Explain methodological constraints (limited solicitation, optimizing response rates)2. Redesign of the Measurement Method- Identification of UEQ limitations (complexity, perceived lack of relevance)- Benchmark of UX measurement methods- Selection and implementation of the UX Lite method, simpler and adapted to business needs- Improvement of the quality and usability of user feedback3. Documentation & Support- Creation of comprehensive documentation (methodology, best practices, FAQ, step-by-step guide)- Personalized support for product teams- Standardization of UX practices across the program4. Implementation of Usage Tracking- Deployment of a tracking solution based on Matomo Analytics- Creation of ready-to-use dashboard templates- Deployment of documentation on the same principles as UX measurementKey results:- Adoption of a simpler and more effective UX measurement method- Reduction of biases and analysis errors- Better ownership by product teams- Centralization and valorization of user data- Increased UX maturity across the program
- FreelanceUR - UX - UI Designer - Designer OpsJanuary 2020 - Today (6 years and 7 months)Lyon, France- Design Ops- Analytics and user experience measurement- Creation or redesign of your website- Facilitation of co-design workshops- Design and addition of new features to your existing service- Creation of your visual identity and perception testing by your users- User research- Analytics and heuristic audit, user testing, and A/B testing to improve your platform's conversion rateYou can view my online portfolio at:
- Agence InteractiveSenior Project Manager - UX ConsultantDIGITAL AND ITDecember 2018 - February 2020 (1 year and 2 months)Lyon, France- Implementation of new production and project management processes- Implementation of processes aimed at improving the UX provided to the agency's projects.- Supervision of junior project managers- Brief taking, client meetings, and client relationship management- Management of digital projects (websites, digital strategy implementation, graphic and UX redesign)- Response to calls for tender- Development of recommendations (website design with strong UX focus and marketing strategy implementation, architecture design, and budget elaboration)- Writing of specifications
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Education
- Specialized Master in Digital Business StrategyGrenoble School of Management2016
Certifications
- UX DesignerOpenClassRooms