Freelancer profile translated to English.
Back to original languageAbout Matthias
I work as an Interim IT Manager for operational leadership in IT and software organizations. My focus is where Delivery, Service, Projects, Releases, IT Operations, and ongoing customer operations must be managed simultaneously.
I take on temporary responsibility when leadership capacity is missing, projects are stalled, customer operations are under pressure, or responsibilities between development, operations, support, service delivery, and the customer organization do not align properly.
My experience comes from around 15 years of leadership and project responsibility in software companies, IT service providers, managed services, health IT, cloud/infrastructure services, eGovernment, and public administration. I have led teams and departments with up to 30 FTEs, stabilized delivery and operations organizations, established release and testing processes, and managed complex customer projects.
Typical areas of application:
- Interim IT Management, Head of Delivery, or IT Department Management
- Service Delivery Management and IT Service Management
- IT Project Management and Rollout Management
- Release Management, Testing, and Operations Handover
- Stabilization of Support, Operations, Customer Projects, and Internal Interfaces
- Process Optimization in IT and Software Organizations
I work clearly, calmly, and with a focus on implementation. My contribution lies not in lengthy concepts, but in leadership, prioritization, structure, and reliable execution in daily operations.
German
Native or bilingual
English
Conversational
Can work on-site
Zürich (up to 50km)
Experience
- aXcelerate-Solutions AGProduct Manager Managed Services | IT Service ProviderDIGITAL AND ITAugust 2025 - April 2026 (8 months)Glarus, Switzerland
Managed Services, Cloud, and IT Infrastructure for Public Sector Clients
- Developed managed service offerings for IT infrastructure, hosting, and cloud.
- Sharpened operational and product logic for scalable IT services.
- Translated customer requirements from municipalities and administration-related organizations into actionable services.
- Coordinated IT projects with technology, operations, suppliers, and customers.
- Clarified transitions between offerings, implementation, and ongoing operations.
- Increased reliability in project management, service delivery, and account management.
Relevant for IT service providers, managed service organizations, or internal IT units that need to structure their services, manage projects effectively, and ensure reliable customer operations. - Vitodata AGHead of Delivery & Operations | 30 FTESOFTWARE PUBLISHINGMarch 2023 - July 2025 (2 years and 4 months)Winterthur, Switzerland
Operational Leadership in Health IT, Software Delivery, and Customer Operations
- Led a delivery and operations department with approximately 35 employees across multiple locations.
- Stabilized customer operations, support, service delivery, and project execution.
- Clarified responsibilities between projects, operations, support, team leads, and the customer organization.
- Established reliable leadership, project, and control processes.
- Improved quality, predictability, billability, and operational reliability.
- Led and developed team leads within a complex health IT organization.
Relevant for software companies or IT service organizations that need to simultaneously manage customer operations, projects, releases, support, and internal dependencies effectively. - Vitodata AGRegional Manager North & East Switzerland | 20 FTESOFTWARE PUBLISHINGFebruary 2022 - March 2023 (1 year and 1 month)Winterthur, Switzerland
Site Leadership, Team Stabilization, and Customer Trust
- Managed a regional site with approximately 20 employees.
- Stabilized the organization after repeated changes in leadership.
- Led teams in sales, training, technical support, back office, and projects.
- Clarified priorities, responsibilities, and collaboration in daily operations.
- Rebuilt team stability, reliability, and customer trust.
- Managed the interface between customer requirements, project implementation, support, and internal functions.
Relevant for teams or operational units that need to be re-led and stabilized after changes, overload, or unrest.
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Education
- State Examination for Secondary School Teachers in Mathematics and Technical SubjectsUniversity of Duisburg-Essen2009
- HERMES 5 AdvancedTÜV Süd2014