Matteo Verdier

I support companies in analyzing their real customer experience through anonymous field audits, competitive benchmarks, and operational evaluations.

My approach involves concretely observing what customers experience: reception quality, customer journey, service consistency, commercial posture, speed of service, overall experience, and alignment between the brand's promise and the experience actually delivered.

I primarily work with businesses that have a strong service and physical experience dimension:

- Restaurants,

- Gyms,

- Hospitality,

- Retail and commerce,

- Public-facing services.

Services can include:

- Customer experience audit,

- Anonymous visit / Mystery shopper,

- Competitive benchmark ("versus"),

- Customer journey analysis,

- Operational quality evaluation,

- Experience / price / positioning comparison.

Each mission results in a structured, concise, and actionable report including:

- Scoring,

- Strengths/weaknesses,

- Observed anomalies,

- Positioning consistency,

- Areas for improvement.

Objective: To provide an independent and concrete field view to identify the gaps between the experience perceived by the company and that actually lived by the customers.