Freelancer profile translated to English.

Description

My name is Mathilde, I am 30 years old.

Customer relations professional with over 7 years of experience in specialized retail.

Accustomed to dealing with demanding customers, I know how to respond quickly, reassure, and provide effective solutions.

I assist companies in managing their customer service, administrative follow-up, customer relations, and remote administrative tasks.

My goal: to save you time while improving your customer satisfaction.

• Email & After-Sales Service Management

• Order & Customer Tracking

• Administrative Assistance

• Pre-purchase Customer Advice

• Complaint Management

Serious, responsive, and organized, I quickly adapt to your tools and needs. I can thus help you improve your quality of service and save time on a daily basis.

Available for one-off or regular assignments.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Optical center
Saleswoman / Optician fitter
RETAIL (LARGE RETAILERS)
March 2023 - Today (3 years and 3 months)
Dechy, France
Complete management of customer relations in a specialized retail store (optics).

Welcome, personalized advice, and customer support throughout their purchasing journey.

Sales, after-sales service management, and handling customer requests (complaints, adjustments, follow-up).

Participation in administrative tasks: customer file management, order processing, and supplier coordination.

Independent work on technical tasks (assembly, adjustment, eye exams) requiring rigor and precision.

🎯 Skills developed:
✔ Customer relations & satisfaction
✔ Request and after-sales service management
✔ Administrative organization
✔ Personalized advice and sales
✔ Management of complex customer situations
✔ Responsiveness and autonomy
Customer relations Administrative assistance Customer service Customer advice Autonomy
Leonidas
Saleswoman
RETAIL (LARGE RETAILERS)
March 2019 - March 2023 (4 years)
Somain, France
Customer welcome and advice in a demanding retail environment.

Sales of products with personalized support according to customer needs and preferences.

Cash register management and contribution to the good upkeep of the point of sale.

Management of peak periods requiring speed, organization, and efficiency.

🎯 Skills developed:
✔ Customer relations
✔ Advice and sales
✔ Stress management
✔ Communication
✔ Service-oriented
Customer relations Advice Digital communication