About Mathilde
French
Native or bilingual
English
Conversational
Experience
- Plus que PROCommercial AssistantE-COMMERCESeptember 2024 - July 2025 (10 months)As a commercial assistant at Plus que PRO, I was responsible for the administrative and commercial follow-up of client files, providing direct support to sales teams and franchisees.My main tasks included CRM management, monitoring memberships and contracts, coordinating between departments, and liaising with member companies.I also participated in monitoring commercial indicators and optimizing processes to support network performance.
- naf nafCustomer AdvisorRETAIL (SMALL BUSINESS)March 2024 - April 2024 (1 month)Béthune, FranceAs a customer advisor at NAF NAF, I was responsible for welcoming and assisting customers in-store, providing sales advice, and fostering loyalty.I was involved in payment processing, merchandising, and monitoring sales objectives, ensuring adherence to the brand's image and standards.
- Med&DomManagerMEDICALDecember 2023 - February 2024 (2 months)Calonne-Ricouart, FranceDuring my internship at MED&DOM, I carried out administrative and operational management tasks, including file tracking, intervention planning, and coordination between service providers and clients.I also participated in handling requests, monitoring service quality, and optimizing internal processes.
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Education
- Bachelor 3 - Retail Commerce ManagerÉcole Lybre2025Veille commerciale, concurrentielles, technologiques, et plan d'actions. Détection d'opportunités commerciales et développement du portefeuille client. Management d'une équipe et suivi des performances
- BTS SME ManagementLycée Louis Blaringhem2024