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Mathilde PetitpasMP

Average response time: 1 hour

Freelancer profile translated to English.
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About Mathilde

Junior Business Manager, I support SMEs, freelancers, and networks in the administrative, commercial, and operational management of their business.

With a background in commerce and management, and experience in commercial assistance, customer relations, and management, I contribute to structuring processes, tracking files, and coordinating various internal and external stakeholders.
I intervene in particular on:

Administrative and organizational management, monitoring client and service provider files, customer relations and handling requests

Rigorous, organized, and reliable, I quickly integrate into teams and adapt to existing work methods. My goal is clear: to save time, secure management, and support business development.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Plus que PRO
    Commercial Assistant
    E-COMMERCE
    September 2024 - July 2025 (10 months)
    As a commercial assistant at Plus que PRO, I was responsible for the administrative and commercial follow-up of client files, providing direct support to sales teams and franchisees.
    My main tasks included CRM management, monitoring memberships and contracts, coordinating between departments, and liaising with member companies.
    I also participated in monitoring commercial indicators and optimizing processes to support network performance.
    Adherence to deadlines Customer loyalty Achievement of objectives Telephone prospecting Communication strategy
  • naf naf
    Customer Advisor
    RETAIL (SMALL BUSINESS)
    March 2024 - April 2024 (1 month)
    Béthune, France
    As a customer advisor at NAF NAF, I was responsible for welcoming and assisting customers in-store, providing sales advice, and fostering loyalty.
    I was involved in payment processing, merchandising, and monitoring sales objectives, ensuring adherence to the brand's image and standards.
    Definition and monitoring of indicators (KPI) Customer reception Merchandising Communication strategy Supply order management
  • Med&Dom
    Manager
    MEDICAL
    December 2023 - February 2024 (2 months)
    Calonne-Ricouart, France
    During my internship at MED&DOM, I carried out administrative and operational management tasks, including file tracking, intervention planning, and coordination between service providers and clients.
    I also participated in handling requests, monitoring service quality, and optimizing internal processes.
    Supply order management Adherence to deadlines Physical and telephone reception Administrative management Quotes and invoicing

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Education

  • Bachelor 3 - Retail Commerce Manager
    École Lybre
    2025
    Veille commerciale, concurrentielles, technologiques, et plan d'actions. Détection d'opportunités commerciales et développement du portefeuille client. Management d'une équipe et suivi des performances
  • BTS SME Management
    Lycée Louis Blaringhem
    2024

Skill set

Categories