About Mathilde
French
Native or bilingual
English
Conversational
Spanish
Basic
Experience
- HorsicarRight-hand person to the CEOTRANSPORTATIONJanuary 2022 - Today (4 years and 5 months)Management of communication, marketing & influence (B2B and B2C)Management of ambassadors and influenceParticipation in strategic decisionsCreation of visuals and contentCommunity managementUser support and customer relationship managementClient prospecting and awareness buildingImplementation of marketing and sales strategies and plans.Responsible for B2B and B2C offer development
- Les RaffineursCustomer Relations OfficerENTERTAINMENT AND LEISURENovember 2023 - January 2024 (2 months)Support for existing customer service during the Christmas period.Dispute resolutionResponding to customers by email and WhatsApp
- HorsicarRight-hand person to the CEOTRANSPORTATIONSeptember 2022 - August 2023 (1 year)- Participation in strategic decisions- Project management- Client prospecting, awareness building (visits to equestrian centers, trade shows, phone, emailing, etc.)- Creation of visuals (communication, application, new website,...)- Event organization- User support and customer relationship management- Management of relationships with ambassadors- Community Management (Instagram + Facebook)- Writing blog articles / Interviews with professionals/riders- Website moderation, content verification- Assistance with website migration to a new site
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Education
- Manager of Events and TourismParis School of Sports2023Titre RNCP 35143 de niveau 7 - Spécialité événementiel (2e de promotion)
- Bachelor Digital, Marketing & CommunicationISEG Paris2021