Freelancer profile translated to English.
Back to original languageAbout Mathilde
🙋🏻♀️ Hello!
I'm Mathilde, I'm 29 years old and I offer my services as a versatile operational assistant.
A true jack-of-all-trades in communication, marketing, and operational management, I support you in your daily projects.
👩🏻💻 OPERATIONAL ASSISTANT
- Calendar Management: Schedule and organize appointments, meetings, and seminars
- Administrative Management: draft and format various documents: reports, presentations, etc.
- Travel Organization: Plan trips, book flights, accommodation, and manage logistical details, expense report management.
- Sales Administration Management: inventory, order tracking, supplier follow-up
- Coordination between your various contacts and stakeholders
- Management of your phone calls, emails, and various correspondence
- Organization of various projects
💬 REMOTE CUSTOMER SERVICE:
- Ensure customer satisfaction by phone and/or online chat during flexible hours
- Processing customer requests by email
- Tracking quotes, invoices, and chasing unpaid bills
- Dispute management
- Optimization proposals: automation, creation of customer journeys, writing customer macros
📋 OPERATIONAL MARKETING
Creation of commercial materials
Creation of mailing campaigns
Management of your e-reputation
🖥️ WEBSITE:
Project management for the creation of your website (mission carried out in collaboration with a partner agency)
📱 SOCIAL MEDIA MANAGEMENT
Internal audit of applied practices
Benchmark & recommendations
Management and animation of various social networks
Content creation
Feel free to contact me to discuss:
📧📱 via private message on LinkedIn
☕ over a coffee
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- France PrésenceMarketing Project ManagerHEALTH AND WELLNESSDecember 2021 - Today (4 years and 6 months)Le Mans, France.Creation of emailing campaigns.Social media management #Facebook #LinkedIn.Update and moderation of GMB pages.Creation of commercial materials.Website redesign in progress.Project management: creation of a corporate image bank.Creation of emailing campaigns, newsletters
- La Compagnie des LavandièresMarketing ManagerHEALTH AND WELLNESSJuly 2020 - July 2022 (2 years)Le Mans, France. Creation of the overall marketing strategy for 2 brands. Allocation and management of assigned budgets. Optimization of customer experience. Social media management #Facebook #Instagram #LinkedIn. Creation and management of an influencer network. Proposal and implementation of marketing and operational tools. Creation and optimization of web interfaces: WP, Google Ads. Management of cross-functional projects with various support departments
- Laser ArmyExecutive Digital Marketing ManagerENTERTAINMENT AND LEISUREDecember 2019 - July 2020 (7 months)Le Mans, France.Creation of sales and communication materials.Creation of a showcase website via Wordpress.Writing of SEO-optimized web content
Recommendations
ND
FU
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Education
- Master Expert in Digital Marketing (work-study program)My Digital School2021En alternance au sein du Groupe Oui Care
- Bachelor in Marketing and Communication Project ManagementComnicia2019