Freelancer profile translated to English.
Back to original languageAbout Mathilde
Graduated with a Master's degree in Marketing Strategy and Customer Relations, I was quickly passionate about customer satisfaction management. I have significant 5 years of experience in implementing listening programs, administering dedicated platforms (Qualtrics, Vocaza, Survey Monkey), analyzing indicators, creating infographics, recommending action plans, creating dashboards, creating surveys, implementing NPS, animating teams...
I would be delighted to support you in your customer satisfaction projects.
French
Native or bilingual
English
Fluent
Spanish
Fluent
Can work on-site
Paris (up to 15km)
Experience
- FreelanceDigital Marketing & Customer Satisfaction Consultant 🚀CONSULTING AND AUDITSOctober 2024 - Today (1 year and 10 months)Paris, France
- I am currently supporting 2 clients in their satisfaction projects on Qualtrics:
- Creation of satisfaction surveys
- Creation of dashboards and analysis reports
- Creation of satisfaction matrices
- Survey automation
- Global NPS implementation
- Qualtrics administration: workflow setup, segment creation, sending
- Infographic creation
- Facilitating meetings to engage employees
- Groupe actualCustomer Satisfaction Manager ⭐️December 2023 - October 2024 (10 months)Paris, France
- Qualtrics platform administration
- Development of the listening program with new surveys at different journey stages
- Facilitating and supporting the network to drive satisfaction in agencies
- Customer voice analysis: dashboard optimization and infographic creation
- Puy du FouMarketing Project Manager 👩🏻💻May 2023 - November 2023 (6 months)Les Epesses, France
- Creation of 3 websites dedicated to B2B targets (using Contentsquare and Drupal, managing the media agency, SEO analysis)
- Redesign of B2B commercial brochures with the support of the sales department and graphic designers
- Visitor satisfaction management (KPI monitoring, dashboard evolution, writing cross-analysis briefs for the annual report presented to the Executive Committee)
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Education
- Master, Marketing Strategy and Customer RelationsIAE Lille2021Master, Stratégie Marketing et Relation Client
- Bachelor's Degree, Marketing, Sales, and Customer Relations ManagementIAE Lille2019Licence, Management Marketing Vente et Relation Client