Mathilde F.

As part of the organization of the Paris 2024 Olympic Games, I provided support to the Customer Support and Traveler Information teams at SNCF Connect by ensuring the proper implementation of projects and improving the monitoring of anomaly and issue resolution.

This 5 months internship as Product Owner / UX Manager allowed me to realize several missions:

• Understanding of customers and personas,

• Improved customer experience,

• Customer Service,

• Realization of UX / UI models,

• Realization of prototypes,

• Motion design,

• Creation of marketing campaigns via email,

Working for a product is different from working for a project. The desire to surpass oneself and to always do better is all the more.

Project management for our client Gabriel Zenou who wanted to create his brand. G2A Conseils aim to do business accounting advice. After a branding workshop made with the help of Synerg'Hetic, we created for the client a logo, a chart and a presentation board.