Freelancer profile translated to English.

Description

Who am I?

Passionate about sports and well-being, I love challenges and teamwork.

I obtained a master's degree in management science and human resources (IESEG). I then worked for 2 years in recruitment firms (IT services company then temporary) before leaving for Decathlon where I was a department manager for 3 years. My desire to leave the Paris region becoming pressing, I am now near Nantes.

During my last experience in customer service, I was able to create processes, respond to users, participate in the creation of data related to care, but also to recruitment and other projects aimed at improving our service.

Besides that, I take real pleasure in writing. I am therefore also available for writing your internal documents (white papers).

I am curious and I like to learn, so I am not afraid to embark on new subjects.

I am available for writing, consulting or customer service services, occasional or regular, or even any other missions, I adapt to your needs!

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Joko
Customer Care Expert
BANKING AND INSURANCE
March 2021 - Today (5 years and 3 months)
Saint-Michel-Chef-Chef, France
- Response to users via Zendesk
- Creation of dashboards on Metabase
- Project management

Tools: Zendesk, Airtable, Notion, Slack, Metabase, Snowflake
Project Management Customer Service SQL
AZURIUS SL
On Malt
Writing a white paper
November 2020 - December 2020
Nantes, France
Decathlon SA
Department Manager
SPORTS
August 2017 - August 2020 (3 years)
Thiais, France
- Management of turnover, stock, hours
- Team management
- Recruitment
- Sales
- Training
Team Management Recruitment