Freelancer profile translated to English.
Back to original languageAbout Mathieu
My name is Mathieu and I have been an optician for 13 years, developing solid expertise in customer advice, professional communication, and the simplification of technical content.
Today, I am using these skills to help companies as a freelancer.
What I can do for you:
- Write your product descriptions, blog posts, and newsletters to attract and convert your visitors
- Manage and write your responses to customer reviews (Google, Trustpilot, etc.) to enhance your brand image
- Translate your French/English content to reach a wider market
- Write your professional emails and email campaigns
My background in the health and retail sectors allows me to adapt to both technical content and general public texts. I understand the challenges of customer relations and know how to highlight a product with precision and clarity.
Available quickly — Deadlines met — Responsive communication
Feel free to contact me to discuss your project.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FreelanceWeb writer & Customer Relations Manager — FR/ENE-COMMERCENovember 2025 - Today (7 months)Orléans, FranceFreelance web writing and customer relations services for e-commerce companies and VSEs/SMEs. Writing of product descriptions, blog posts, newsletters, and professional emails. Management and writing of responses to customer reviews (Google, Trustpilot). Translation of French/English content. With 13 years of experience in customer advice and communication in the optics sector, I bring rigor and attention to detail to every task.
- ATOLOptician — Communication & Product ContentNovember 2014 - Today (11 years and 7 months)Writing of in-store communication materials, product presentations, and written advice for customers. Experience in simplifying technical information (visual health, materials, treatments) in an accessible and professional manner.
- ATOLOptician — Advice & Customer SatisfactionNovember 2014 - Today (11 years and 7 months)Daily support for customers in their optical choices: listening to needs, personalized advice, and after-sales follow-up. Development of a strong ability to communicate clearly, manage dissatisfaction, and build loyalty with demanding customers.
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Education
- Bachelor's degreeICO2011
Skill set
Categories
- Other