Mathieu Queval

As a Product Manager, I designed and implemented digital solutions focused on automation, efficiency, and improving user experience. My role involves leading digital projects and providing concrete solutions to business management and performance challenges.

• Payment Automation: I developed an online payment management system, reducing weekly processing time by 20 hours and allowing teams to refocus on strategic tasks. This system also simplified the process for customers, enhancing their satisfaction.

• Content Strategy and User Engagement: By introducing interactive content formats and videos, I increased user engagement by 30% over one year. This project helped reorient customer service towards higher value-added interactions, limiting redundant questions and fostering an enriched customer experience.

• Inventory Management Optimization: To improve operational fluidity and simplify the management of reserved products, I integrated stock tracking features and implemented a waiting list for in-demand items. This initiative not only simplified internal tracking but also improved information clarity for customers.

• Transport Cost Calculator: Design and deployment of an automated transport cost calculator, enabling cost management tailored to the company's logistical specificities. This unique feature offered users increased transparency and a smoother purchasing experience. Through these initiatives, I brought a product and user-oriented vision, leveraging technology for efficiency and customer satisfaction. My approach aims to develop sustainable and innovative solutions aligned with the company's growth and performance objectives.

As a Technical Lead, I played a central role in translating operational feedback into concrete and effective solutions to support the company in its strategic pivot. My work involved aligning technological choices with business needs, ensuring solution scalability and optimizing existing processes. Key achievements:

• Integration of a New Route Calculator: Following feedback from operational teams, I integrated an optimized calculator based on proven algorithms into the user interface, thereby improving the accuracy and performance of the application for end-users.

• User Interface Improvement: I led major user interface enhancements, ensuring the tool became more intuitive and aligned with market expectations. These optimizations facilitated the use of the product for sales teams, thus contributing to increased sales.

• Translation of Operational Needs into Technical Solutions: By collaborating closely with operational teams, I transformed their feedback into adapted digital solutions, enabling agile responses to the company's new directions.

• Talent Development and Strengthening the Technical Team: I mentored and trained young talent, fostering their skill development and building a solid technical team capable of managing projects autonomously.

• Support for the Company's Strategic Pivot: By translating operational needs into technical innovations, I contributed to the adaptation of the core solution, making the company's offering more attractive and aligned with its growth objectives. My role allowed me to implement innovative solutions aligned with the needs of operational teams, while ensuring the quality and scalability of the technologies used.

As a freelance consultant, I assisted numerous small businesses in their digital transformation by developing tailor-made solutions to optimize their processes and improve their online visibility. My approach involved understanding each client's specific needs and translating them into adapted and scalable digital solutions. Key achievements:

• Development of a Management Solution for Antique Dealers: I designed a software platform enabling antique dealers to manage their website, facilitating product catalog management, automating price requests, and improving customer interactions via the site. This solution helped users centralize and streamline their customer interactions while maximizing their online visibility.

• Personalized Strategic Support: I collaborated with my clients to identify optimization opportunities, offering them suitable digital tools to streamline interactions between stakeholders and improve internal process management, thereby ensuring their autonomy and operational efficiency.

• Custom Website Design and Deployment: I developed websites with advanced features, such as custom content management systems (CMS) and customer relationship management (CRM) modules, allowing my clients to manage their online business autonomously while meeting their specific needs. This period allowed me to strengthen my skills in custom solution development, digital project management, and strategic support, while working closely with businesses to maximize their efficiency and digital impact.