About Mathieu
French
Native or bilingual
English
Fluent
Italian
Conversational
Experience
- Sküma WaterE-commerce & Digital Growth SupportRETAIL (SMALL BUSINESS)December 2024 - July 2025 (7 months)Paris, FranceFor Sküma Water, a brand specializing in water filtration and remineralization solutions, I supported the team in structuring and accelerating its e-commerce activity, with a performance and results-oriented approach.Interventions carried out:• Complete Shopify website redesign: optimization of UX and conversion funnel (CRO), improvement of customer journey and product pages.• Implementation of acquisition and visibility fundamentals:• SEO: optimization of content and site structure.• SEA: Google Ads / Shopping campaigns, advanced optimizations on Google Merchant Center.• SMA: Social Ads activation (Facebook / Instagram) to support brand awareness and conversion.• CRM & email marketing automation: creation of automated scenarios (welcome pack, abandoned cart, post-purchase) with a nurturing / loyalty approach.• Business development support: strategic advice on activating the right levers according to growth objectives, budget allocation between acquisition and loyalty.Mission carried out in direct management with the founders and operational teams, with both a strategic and very operational vision.
- Eric BompardChief Digital & Client OfficerLUXURY GOODSSeptember 2022 - April 2024 (1 year and 7 months)Paris, FranceTransition ManagementMember of the executive committee, responsible for defining and implementing the e-commerce and CRM strategyManagement of 20 employeesManagement of E-commerce, CRM, Data, and Customer Service departments, with an omnichannel approach for a seamless and consistent customer experienceMaintained good e-commerce results during and after Covid, outperforming other sales channels in a declining market, by optimizing costs, technical solutions, internal organization, and accelerating the acquisition/conversion/loyalty trio.Supervision of e-commerce performance:- Definition and execution of the acquisition strategy with a mix of channels including SEO, SEA, SMA, email marketing, retargeting- Management of the commercial calendar and key events, including specific campaigns to maximize sales during strategic periods (sales, holidays, etc.)- Continuous optimization of conversion rates (CRO) through analysis of customer journeys, reduction of friction points, and improvement of user experience- A/B testing to evaluate and improve the performance of product pages, conversion funnels, and emailsOptimization of customer loyalty processes, with a focus on the CRM program, advanced segmentation, and marketing campaign automation.Development of B2B activity, creation of a new sales channel and e-commerce developmentManagement of digital innovation projects, including digital transformation, website redesign, and data optimization for strategic decision-makingTechnical environment: implementation and optimization of SalesForce Commerce Cloud, Splio, Imagino, AB Tasty, Botify, AddingWell, Octipas, Global-E...Collaboration with internal and external teams to maximize profitability, improve customer engagement, and support long-term growth.
- AlpeniteKey Account France & Business DevLUXURY GOODSSeptember 2021 - May 2023 (1 year and 8 months)Paris, FranceResponsible for the LVMH account for 10 HousesRepresentative of ALPENITE (Italian company) and the Arsenalia group in FranceSalesForce Commerce Cloud, Akeneo, Coremedia, Bynder, Magento, SAP, ADOBE…
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Education
- Master in Digital Project ManagementInstitut de l'Internet et du Multimédia2006
Certifications
- SHOPIFY Business Fundamentals CertificationShopify Partner Academy2022
- SHOPIFY Product Fundamentals CertificationShopify Partner Academy2022