Freelancer profile translated to English.
Back to original languageAbout Mathieu
I help Shopify stores reduce their customer service workload through automation and AI agents.
As an e-commerce business grows, customer support quickly becomes a bottleneck:
— repetitive requests
— order tracking
— returns and exchanges
— overload during peak sales
— response delays
I design systems capable of automating a significant portion of these requests while maintaining a smooth customer experience.
Goal:
— reduce operational burden
— improve responsiveness
— structure customer support
— handle peak demand without saturation
I primarily work on Shopify projects related to customer service, workflow automation, and customer experience optimization.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- FlowOpsAIShopify Customer Service Automation & AI AgentsE-COMMERCEJanuary 2026 - Today (5 months)Saint-Denis, RéunionI help Shopify stores reduce their customer service workload through automation and AI agents.As an e-commerce business grows, customer support quickly becomes a bottleneck:— repetitive requests— order tracking— returns and exchanges— overload during peak sales— response delaysI design systems capable of automating a significant portion of these requests while maintaining a smooth customer experience.Goal:— reduce operational burden— structure customer service— improve responsiveness— handle peak demand without saturationTools:Shopify, n8n, Make, AI automation, customer support workflows.
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