Freelancer profile translated to English.

Description

For 5 years, I have been assisting users on a daily basis — whether it's resolving a critical incident, preparing a workstation, managing access, or deploying terminals via Intune. My goal: to enable people to work without worrying about their IT tools.

I provide support both in person and on client sites, within Microsoft 365 / Azure AD / Active Directory environments, often in multi-site settings and under ticket pressure. I have worked for large companies through IT service companies, and I am comfortable with both VIP users and managing a fleet of 300 workstations.

What I do specifically:

N1/N2 user support, incident and ITSM ticket management

Active Directory & Entra ID (Azure AD) administration — accounts, groups, permissions

Microsoft 365: Exchange Online, Teams, SharePoint, licenses

Deployment & enrollment of workstations and mobile devices via Microsoft Intune (MDM)

MFA, conditional access, VPN management

VIP support, multi-site interventions, roaming

Available for IT reinforcement missions, proximity support, helpdesk, workstation deployment, or mobile technician roles — in the Île-de-France region.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 40km), Taverny (up to 40km)

Helpline
N1/N2 Support Technician
October 2025 - Today (9 months)
La Défense, France
– N1/N2 user support for major clients, incident management via ITSM tools.
– Active Directory administration: creation, modification, and management of user accounts and groups.
– Azure AD administration: cloud account management, synchronization with on-premise AD (hybrid environment).
– Exchange Online: administration of distribution lists (DL), shared mailboxes, aliases, and messaging policies.
– Management of Conditional Access and administration of multi-factor authentication (MFA) via Azure AD.
– Programming and configuration of meeting rooms (Room Mailboxes, calendars, resources).
– Deployment and enrollment of workstations via Microsoft Intune, application of MDM and compliance profiles.
– Enrollment of iOS/Android mobile devices via Intune MDM profiles.
– Design of a conversational agent with Microsoft Copilot Studio: populating the knowledge base and configuring the automated user response bot.
– VPN administration, M365 license management.
Active Directory Microsoft Office VIP Service
Cyllene
Mobile Technician
January 2025 - June 2025 (5 months)
– N1/N2 ticket management on-site and remotely, user workstation migration.
– Installation and configuration of NAS servers at client sites.
– Administration of Office 365 licenses and account management via Azure AD.
– Enrollment of workstations and mobile devices via Intune MDM profiles.
– Application of Intune compliance profiles defined by N3.
iad Group / Acensi
IT Technician
REAL ESTATE
April 2024 - January 2025 (9 months)
Paris, France
– IT referent for an environment of +300 users including VIP profiles.
– Azure AD administration: creation, modification, and deletion of cloud user accounts.
– Management of M365 licenses and Office 365 administration via the Admin Center portal.
Inventory Microsoft Office Active Directory iOS / Android Phone Enrollment