About Mathieu
French
Native or bilingual
English
Conversational
Experience
- SARL EVEIL ET NATURE
On Malt
DebuggingJanuary 2025 - January 2025Investigating the causes of a problem with a plugin no longer working. - SFRWeb DeveloperTELECOMMUNICATIONSFebruary 2018 - Today (8 years and 4 months)28000 Chartres, FranceBack-end:- PHP MVC model- Composer- Twig Front-end: Js (jQuery) CSS (SCSS) Methodology: Agile Scrum
- SFRWorkstation & Network AdministratorTELECOMMUNICATIONSMay 2017 - February 2018 (9 months)28000 Chartres, France- Ensure incident resolution and response to service requests- Transfer the incident to the competent department if necessary and ensure follow-up- Advise, train and assist users- Adapt to IT system evolutions- Administration of IVR (Interactive Voice Services) SFR Business Distribution- Agent creation/management (assignment, rights...)- IVR creation/management- Operation of existing campaigns: Insurance IVR, B2B IVR (Key Accounts / SMEs), IT Support IVR / Sales Administration. On Hermès Vocalcom V4 software- PABX AASTRA 5000 SFR Business Distribution Administration- User and phone creation/management.- Phone installation/configuration.
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Education
- Web Integrator DeveloperOpenClassRooms2022
Certifications
- PHP - Improvement and object-oriented programmingGlobal Knowledge2020
- Web Integrator Developer (RNCP5)OpenClassRooms2022