Freelancer profile translated to English.
Back to original languageAbout Mathieu
Consultant inUser ResearchandUX (user experience) Design
With +5 years of experience in **User Research and UX Design**, I help you achieve **your goals**:
Increase your conversion
Improve your engagement and adoption
Identify your target and define your personas
Create and test your MVP
Measure customer satisfaction
New offer/product design
Define your product roadmap
Continuous improvement
Theuser research and UX Designmethods I offer
- **User testing**: understand what doesn't work, interface testing, understand blockages, ergonomic improvement, user experience, test a site / an app.
- **User interviews**: understand user needs and expectations, gather insights, customer understanding, user discovery, qualitative feedback, verbatim, customer empathy, field survey.
-Questionnaire(survey): online questionnaire, survey, customer reviews, quantitative study, satisfaction survey, statistics.
- **Card sorting and Tree testing**: content organization, information hierarchy, intuitive navigation, site tree, structuring.
- **Ergonomic / UX audit**: website analysis, business application audit, interface diagnosis, customer journey analysis, friction, UX recommendations, ergonomic and usability problems.
Deliverables designed to optimize impact:
In-depth and/or simplified research reports, personae, empathy map, experience map, customer journey map, service blueprint, interactive prototypes.
Why work with me?
- Approach at the service of your objectives
- 100% satisfied customers
- Respect for your constraints and deadlines
📩Click on the "Propose a mission" button to book a free call and discuss your project.
Response within 1 hour.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Lyon (up to 50km), Genève (up to 50km), Paris (up to 50km), Bordeaux (up to 50km), Marseille (up to 50km)
Experience
- PRO BTP - Direction du Digital (DDD)
On Malt
UX ResearcherBANKING AND INSURANCESeptember 2023 - December 2023 (3 months)- Framing the research with the product team- Conducting user interviews- Thematic analysis of results and creation of insights- Oral presentation of results to stakeholdersDeliverables: interview guide, persona, empathy map, experience map, oral presentation support - StormShield - Make PillsUX ResearcherSOFTWARE PUBLISHINGJune 2023 - September 2023 (3 months)Annecy, France- Definition of the methodology in connection with the product team- Facilitation of user interviews to identify needs, expectations and points of friction- Design and conduct of usability tests- Analysis of qualitative data- Writing a research report, including key insights and concrete recommendations to guide the design
- SonarUX Designer & User ResearcherSOFTWARE PUBLISHINGJanuary 2019 - June 2021 (2 years and 6 months)Genève, Switzerland- Implemented first user research practices and processes- Led evaluative and generative research with highly technical users (developers, software architects, security researchers) to uncover key pain points and product opportunities- Facilitated 50+ usability testing sessions- Designed and led 15+ cross-functional workshops to drive team alignment and co-creation- Designed core features used by 7M+ developers, including security hotspots, onboarding flows, and integrations with GitHub, GitLab, and Microsoft Azure- Contributed to the specification of new features as part of a cross-functional team (PMs, engineers, designers)- Created wireframes and prototypes for complex data interfaces- Prioritised UX improvements and managed user feedback loops.
Reviews
Typhaine
PRO BTP - Direction du Digital (DDD)
Reviewed on 12/12/2023
Mathieu excels as a UX Researcher. His analytical approach and passion for understanding the needs of our users greatly enrich our projects. As a collaborator, he makes a definite contribution to our team, combining talent and collaboration to improve our products. Mathieu is an indispensable asset for creating impactful user experiences.
Jessy
Makepill
Reviewed on 9/29/2023
The mission with Mathieu went very well.
Mathieu was attentive and perfectly able to respond to the given problem! The exchanges were fluid, we felt a real involvement and rigor in the mission.
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Education
- Master of Computer ScienceUniversity of Poitiers2017UX Design, Interaction design, Information Architecture Design, Project Managment
Certifications
- Conducting Usability TestingIxDF - Interaction Design Foundation2021