Mathieu Cimber

o Context

TGITS (Total Energies Global Information Technology Services): The OFS (Operations Subsidiaries and Sites) entity supports and advises subsidiaries/sites on all IT services and products provided by the parent entity UIF (Unified IT Facilities).

Integration of RPG France and Belgium subsidiaries into TGITS processes and coordination of activities around service delivery.

o Achievements

• RUN Coordination: Supervision of UIF outsourced service providers based in India (BOOST/EMIR/IMPULSE), maintaining infrastructure availability and performance.

• Customer Relationship Management: Gathering needs, monitoring indicators, managing continuous improvement plans, and reporting to stakeholders.

• Strategic Project Management: Critical IT infrastructure recovery plan, SLA monitoring, and major incident resolution.

• Multi-stakeholder Leadership: Coordination of internal employees and service providers, ensuring operational efficiency even in complex environments.

• Optimization and Performance: Identifying risks, proposing action plans, and improving IT processes.

o Environment / Tools

• Methods: Agile / Scrum, V-model, ITIL

• Tools: ServiceNow, Confluence, JIRA, Sharepoint, CMDB

• Technologies: Windows, Linux (Ubuntu, Debian), Databases (Oracle, PostgreSQL, MariaDB), Network, Active Directory, Mail

• Project Team Size: 40 - 50 employees

• International: Coordination with teams and subsidiaries in fluent English

o Context

TGITS (Total Energies Global Information Technology Services): The IT Factory entity is responsible for managing IT component obsolescence (Servers, databases, etc.) within the group's subsidiaries.

Management and coordination of international projects related to critical application migration and infrastructure updates, ensuring service security and continuity.

o Achievements

• Obsolescence Management: Identification and monitoring of critical components, implementation of governance for corrective actions.

• Scoping Needs and Impacts: Analysis of dependencies and constraints related to obsolescence.

• Defining RACI and Multi-stakeholder Governance: Coordinating responsibilities between business units, architects, security officers, and suppliers.

• Management and Monitoring of Technical and Operational Actions: Organizing and supervising interventions.

• Coordination of Internal and External Teams: Ensuring deadlines and deliverable quality are met.

• International Management: Migration of a critical application (Austrian editor) from Belgium to France.

• KPIs and Reporting: Defining key indicators and tracking for management.

o Environment / Tools

• Methods: Agile / Scrum, V-model, ITIL

• Tools: ServiceNow, Confluence, JIRA, Sharepoint, CMDB

• Technologies: Windows, RedHat, Oracle, PostgreSQL, MariaDB

• Project Team Size: 20-30 employees

• International: Coordination of teams in fluent English

o Context

Operations and Technologies Department under the Head of Supply Chain and International IT Operations.

Management of IT infrastructure deployment projects (low-current network, WAN, LAN, Wi-Fi) for logistics sites.

Cross-functional coordination with business units, architects/technical experts, purchasing managers, security officers, site IT managers, technical managers, and suppliers.

Management of the SD WAN / Local Escape project for logistics sites (study phase) and strategic international projects. Budgets: €50k to €4M.

o Achievements

• Identification and Planning of Actions: Defining internal and external activities up to site operational startup.

• Coordination of Deliveries: Monitoring teams and ensuring compliance with deadlines and quality standards.

• Production of Schedules and Workload Estimation: Budget monitoring and capacity planning.

• Reporting and Facilitation: Weekly site progress reporting and steering committee meetings.

• Commitment to Results: Project monitoring according to SLAs and ITIL processes.

o Environment / Tools

• Methods: V-model, ITIL

• Tools: MS Project, ServiceNow, JIRA, Sharepoint, CMDB

• Technologies: WAN, LAN, Wi-Fi, servers

• Project Team Size: 10 - 20 employees

• International: Coordination of teams in fluent English