Mathias Tepatiano

I managed the daily organization of a small sewing and alteration business, ensuring precise tracking of client appointments and delivery times. I coordinated staff schedules, planned appointments, and made sure each client was received on time and under the best conditions. I also handled communication with clients by phone and email, confirmed appointments, and followed up on specific requests. My role allowed me to develop my organizational skills, rigor, and ability to anticipate needs to ensure smooth and quality service.

Delivered excellent customer service in fast‑paced environments. Resolved complaints and handled difficult situations calmly and professionally. Communicated effectively with international guests. Maintained high service standards and followed operating procedures. Worked efficiently in multicultural teams.

As an assistant manager, I actively participated in the daily management of the restaurant. I supervised the team to ensure that service ran smoothly and that customers were always satisfied. I coordinated schedules, trained new employees, and ensured compliance with quality and hygiene standards. I also handled administrative tasks such as inventory management, order tracking, and supplier relations. My role was to support the main manager while ensuring that the restaurant operated efficiently and in a pleasant atmosphere for the team and customers.