Freelancer profile translated to English.
Back to original languageAbout Mathias
Rigorous and autonomous IT Support Technician, I assist SMEs, startups, and IT service companies in resolving their technical incidents and maintaining their equipment in operational condition.
With dual experience in software support (continuous support on business applications) and on-site hardware interventions (outsourced missions), I can intervene quickly in various environments. Currently training in "Systems, Networks, and Security Technician," I combine the latest theory with solid field practice.
What I bring to your teams:
🛠️ Reactivity & Diagnosis: Handling Level 1 & 2 incidents, remotely (ticketing, PMAD) or directly on-site.
🤝 Pedagogy & Service Mindset: Patient, clear, and reassuring support for your users of all levels.
🚀 Innovation & Projects: Curious about new technologies, I designed logistics project management tools (Tracking Dashboard, Interactive Mapping) and deployed AI solutions to optimize software support.
📍 My availability:
Based in Aix-en-Provence, I am available for on-site missions (deployment, outsourcing) in the PACA region, or for 100% remote software support missions.
💻 Technical Stack & Environments:
• OS: Windows 10/11, macOS
• Administration: Active Directory, Microsoft 365, Google Workspace
• Support & Tools: Ticketing, TeamViewer, AnyDesk, PMAD
• Hardware: PC deployment, mastering, hardware diagnostics and troubleshooting
• Transverse: Generative AI, process automation, Notion
French
Native or bilingual
English
Fluent
Korean
Basic
Spanish
Conversational
Can work on-site
Aix-en-Provence (up to 50km)
Experience
- LA COSTEIntervention TechnicianDecember 2025 - March 2026 (3 months)Installation, configuration, and maintenance of workstations and network equipment for clients. On-site technical support and real-time request management, ensuring optimal responsiveness. Participation in the setup of IT infrastructure for events, guaranteeing their success.
- Pep's UpSoftware Support TechnicianApril 2025 - Today (1 year and 4 months)Marseille, FranceHandling company support via a ticketing system on UserResponse, improving the help center, software research and improvement, workstation deployment, security configuration, deployment and configuration of an AI chatbot and creation of articles, managing workstation changes
- ComeUpFreelance Content CreatorMarch 2024 - Today (2 years and 5 months)creation of several ad packages such as Instagram and social media post packages, CV and cover letter packages, showcase website packages
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Education
- Baccalauréat, Baccalauréat en lycée d''enseignement généralLycée René Cassin2022Baccalauréat, Baccalauréat en lycée d''enseignement général
- Certified Title Systems, Networks, and Security TechnicianISCODLe technicien systèmes réseaux et sécurité est le garant du bon fonctionnement de l’environnement informatique d’une entreprise. Dans un monde de plus en plus digitalisé, il est ainsi devenu absolument essentiel au bon fonctionnement de toute structure. Gestion du parc informatique de l’entreprise, mise en place et suivi des bonnes pratiques de cybersécurité, assistance… Autant de missions clés du technicien réseaux et systèmes qui doit à la fois développer de solides compétences en informatique, mais également faire preuve de réactivité et de pédagogie pour pouvoir transmettre au quotidien les bonnes pratiques aux utilisateurs du matériel.
Skill set
Categories
- Other